Productizing Services Work

One of the best moves we’ve made for our consulting and services teams is to “productive” the work. What does that mean? That means that instead of quoting project work as a “bucket of hours” (e.g. 100 hours at $200/hour for $20,000) you have different “products” available like a Professional Quick Start Package that gets…

Example B2B App SaaS Infrastructure

After our hosting provider had internal network issues last week, setting up redundant datacenters became a top priority. After much debate, here’s what we decided on for our new SaaS infrastructure: Enterprise-class round robin DNS with automatic fail-over Two datacenters with identical infrastructure: One Linux load balancer (1 dual core CPU, 2 GB of RAM)…

Speaking @ Tallahassee Tech Expo

I’m speaking on Tuesday afternoon at the Tallahassee Tech Expo. My talk is entitled Marketing Streamlined: Using Social Media and Web 2.0 Tools for Facilitating Community Collaboration. Please join me if you have the opportunity.

One more thing put into the cloud

After reading Nicholas Carr’s book, The Big Switch (as recommended by my friend Wayt King), I’ve been trying to be more cognizant of what my company can put into the cloud and no longer worry about. Well, yesterday, we put our Asterisk PBX into the cloud courtesy of Aretta Communications. I must say, we should have done it a…

SMART Goals

I was at TAG’s Georgia Technology Summit last week and enjoyed hearing a variety of presenters (thanks Appcelerator for the ticket!). Don Tapscott, author of Wikinomics (which I just ordered) did a great job talking about mass collaboration. The last speaker of the day, Michael Gelb, outlined a nice approach to innovation including a little method to…

Where’d all the spam go?

So, a couple months ago we switched from an in-house Linux email server to Google Apps for Your Domain. There were some hiccups like migrating legacy email (we paid the $50/user for the premier edition to get email migration support but it was still a pain) but overall it has been great. The most notable change…