Weekly Meeting Rhythm

We recently updated our weekly meeting rhythm by moving our weekly leadership tacticals from Fridays at 2pm to Mondays at 10:15am. After doing Friday afternoon tacticals for several years, we decided that Monday morning made more sense in conjunction with our KPI dashboards. Now, we start the week with our daily check-ins and then go…

Entrepreneur Lunches

One of the best pieces of advice I like to pass on to other entrepreneurs is to reach out and schedule at least one lunch per week, preferably more, with other entrepreneurs you would like to get to know better (or meet for the first time). Looking at my calendar for this week, I have…

Churn with SaaS Products

One of the most important, and least talked about, challenges for SaaS products is churn, or customers leaving. There’s so much focus on selling new accounts, and providing a compelling product, that companies often don’t spend enough time addressing ways to increase their client retention rate. While we’re always striving to get better at what…

Defensible Market Positions and SaaS

One of the topics we debated today was building defensible market positions with software-as-a-service (SaaS) companies. SaaS companies typically don’t have many of the traditional barriers to entry like high development costs, high infrastructure costs, and slow time to market. As we proved earlier this summer, many companies can be launched in 90 days for…

More Thoughts on KPI Dashboards

We made another round of tweaks to our Google Spreadsheet KPI dashboard today, and I wanted to share them here. As you might remember, I’ve talked about using Google Spreadsheets for KPI dashboards two times before on this blog. My excitement for them hasn’t waned at all. Here are the next set of changes that…

EO Forum Meeting Format

Tonight we had our quarterly EO moderator dinner to talk about up coming events, what’s working well and not working well, and any other initiatives. EO is one of the best organizations I’ve ever been involved with when it comes to passionate members, formalized training, and useful structure. If you’ve read Keith Ferrazzi’s latest book,…