SaaS With No Contracts, Oh My!

When I tell people we don’t have a contract with our software as a service (SaaS) product, they are often surprised. So many companies require a one or two year contract (much like a cell phone), that it is almost expected for mid-to-high end business software. Here’s why we don’t have a contract: Tightly aligns…

The Importance of a Technical Co-Founder

I was talking with a napkin stage (idea only) entrepreneur recently about his business and we got to the product portion of the conversation. He said he didn’t have a technical person on his two-person team but that they have talked to some programmers that will build the web app application. Immediately, a red flag…

Why I Blog

I’m asked on a regular basis why I even bother blogging. The answer is simple: it helps me clarify my own thinking and document my thoughts to retrieve later. In fact, here are several reasons: Share some insights, and many mistakes I’ve made, with other entrepreneurs Document my thoughts as a form of a diary…

Frictionless Apple App Store

For the first time in over a decade I purchased a non-business software program. In fact, I’ve purchased over half a dozen iPhone apps right over the phone. Now, I’m extremely cheap when it comes to buying digital goods (software, music, etc other than on demand movies). What aspect of programs on the iPhone prompted…

How Does Your Company Give Thanks

With today being Thanksgiving in the United States, it makes sense to talk about giving thanks in your company. Giving thanks, and celebrating, go together and should be part of the company rhythm. Here’s what we do to give thanks and celebrate: Whenever we close a deal with a new customer, we ring our gong…

Bottom-Up Forecast for 2010 Planning

Three years ago I was at a TAG event listening to one of the more accomplished software CEOs talk about sales. Towards the end of the presentation, he made a statement that has stuck with me to today: build your sales goals for the following year from the bottom up based on your existing sales…

Bonuses Don’t Drive Performance

I’m of the same opinion of The Globe and Mail article “Bonuses don’t mean better performance” where the author cites several examples in the real world as well as academic research of bonuses not improving output in non-manual labor roles. In my company, we don’t do bonuses, but rather we focus on above-average pay, a…