Consider the Support Burden of New Features

One aspect of product management that took me many years to appreciate is the potential support burden of new features. When developing a new product, even in the first 12 – 24 months, it’s so easy and quick to implement additional functionality there’s a tendency to add new features without regard to longer term implications.…

LCD Scoreboard Sets the Tone

When people come to our office their first comment is always about the great views from the 34th floor on the edge of North Buckhead. Their second comment is almost always about the large LCD scoreboard we have in the lobby. People aren’t used to seeing a company’s current results(including revenues) and goals for the…

Entrepreneurs Don’t Need Focus Groups

In the past two days I talked to three first-time entrepreneurs that wanted input on their ideas. Every single one cited the desire to use focus groups to help validate their project. Entrepreneurs don’t need focus groups. Henry Ford has a famous quote that exemplifies how I feel about focus groups: If I’d asked customers what…

Tips for Scaling a Web App

One of the nice problems to have as a startup grows is scaling the web app. Scaling the web app encompasses not only the back-end infrastructure but also the user interface components as well. We like to take the approach of providing oxygen (client usage) to the new features and improvements as quickly as possible and iterate…

A Few Notes on Jury Duty

Early today I headed downtown for jury duty. In Atlanta it seems that you get called to jury duty every 18 months, or at least I do. The good news is that, like today, I sat around for several hours (five to be exact) and was quite productive due to the limited Internet access. As…

Push Code to Production on Day One

More and more startups are instituting a policy to have newly hired software developers push a piece of code (feature or bug fix), albeit small, to the product’s production servers on their first day. The idea is that with web-based apps and software-as-a-service programs the act of making an update should be a simple process…

The 18 Year Angel Investment

A few days ago I was talking to an angel investor about his experiences. From a previous conversation I knew he had a nice exit four or five years ago so I asked what he learned from his experience in that deal. After he shared some takeaways I casually asked when he first invested. His…