Churn Cohorts in SaaS Startups

Churn is the silent killer for Software-as-a-Service startups. SaaS is such a great business model that people focus on the cash flow predictability of recurring revenue, high gross margins, and overall growth prospects. Churn, or losing customers, isn’t talked about as frequently and is just as important to understanding the model as more popular items…

Difficult Conversations in Startups

Recently I started reading the book Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen. The authors are a research team at Harvard working on the Harvard Negotiation Project, which has been in the works for several decades. In all aspect of life, and especially the startup world,…

Startups and Choosing a Technology Stack

A technology stack is a fancy way of saying the products and programming languages used to build the behind-the-scenes piece of an application. Just like car companies source technology from a variety of vendors, so do startups, many of which are open source products. Three weeks ago I was talking to an entrepreneur and he…