The Scrappy Virtue for Startups

Back in the fall of 2007 we headed to our first Pardot tradeshow in Las Vegas. Not having any money, we got the cheapest place we could find at the Sahara Hotel on the old Vegas strip (it has since closed). After a long flight across the country, we were excited to be there and headed…

Net Promoter Score and Customer Referrals

After manually sending out customer surveys on a regular basis for years, we decided to put an automated net promoter score (NPS) question in the application. Every 90 days the user would see the question “How likely are you to recommend this product to a friend?” with numeric choices ranging from 0-10, a simple “Comments” box, and a…

More Ideas to Help Entrepreneurs

After giving a tour of the Atlanta Tech Village last week to a C-level executive of a local Fortune 500 company, he asked, enthusiastically, how he could help out. I cited the normal ways like mentoring, hearing curated pitches from startups (see One Way Government Can Help Startups), and spreading the word about the innovation taking place…

Entrepreneurs are a Little Crazy

Fourteen years ago the dot-com crash had just finished and I went to my professor asking for $20k. He obliged, I started recruiting classmates as summer interns, and sought out my college advisor to take a leave of absence even though I was only 2.5 credits away from graduating. In hindsight, I was a little crazy, yet completely…

The Power of a Winning Team

Recently I was talking with an entrepreneur that has an amazing team. He said that they paid well, but not the best. He said they had good benefits, but not great. So, naturally, I asked the next question: how was he able to recruit such a team? The answer, to him, is that people want to…

One Way Bigger Valuations Help Recruit Talent

With all the press about startups raising large sums of money at huge valuations, especially Slack just a few weeks ago raising $160 million at a $2.8 billion valuation, one item that hasn’t been talked about much is how large valuations help when it comes to recruiting talent. In the war for talent, equity compensation…

Scaling Culture in a High Growth Startup

With corporate culture being the only sustainable competitive advantage completely in the control of the founders, it’s critical to be proactive about nurturing and enhancing it. Only, as the startup grows, scaling culture can be a real challenge. More people. More personalities. More challenges. Here are a few thoughts on scaling culture: Implement a culture…