Author: David Cummings

  • Assessing Customer Renewal Rates and Churn Trends

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    Customer renewals rates are one of the key tenets for Software-as-a-Service (SaaS) startups. It’s important to track relevant details as to why a customer leaves so that these can be analyzed and addressed.

    Here are some common categories for SaaS companies to track in order to assess customer churn trends:

    • Budget
    • Product functionality
    • Usefulness
    • Personnel change
    • Project needs

    Another general question I like to track is whether or not the item was within our control. The idea is that some things, like budget, are outside our control, but product functionality is within our control. Another area to look at when assessing customer renewal rates is to look at the sales reps that brought in the account to see if certain reps are signing clients that aren’t good fits, and thus have higher churn rates. A third exercise is to do SaaS cohort analysis and look at renewal rates of groups of customers from defined time periods (e.g. how do customers signed in Q1 2011 compare to customers signed in Q4 2010).

    What else? What other ways do you assess customer renewal rates and churn trends?

  • Total Financing at Time of Venture-Backed IPO

    IPO Station, Line D
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    Continuing with yesterday’s post on Founder Equity at Time of IPO, it’s also important to look at how much money each company raised to get to their S-1 filing for an IPO. As expected, the amount raised and the amount of equity the founders own are correlated, with higher amounts of money raised related to less ownership.

    Here are some data points on total financing at time of IPO for these venture-backed startups:

    Another important element of founder ownership at time of IPO relative to venture funding is how far along the business was when it first raised money. Jive Software, as an example, was very far along before raising money, and thus the co-founders combined still have roughly 30% of the business. Bazaarvoice, which was extremely capital efficient only raising $23.6M, raised money at lower valuations and thus the founders took on greater dilution, resulting in less ownership than the Jive Software founders, even though they raised less than half the money.

    Total amount of money raised as well as where in the startup lifecycle the money was raised are two major drivers of founder ownership in a business.

    What else? What other thoughts do you have on total financing at time of venture-backed IPO?

  • Founder Equity Ownership at Time of IPO

    Path
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    In light of the flurry of VC-backed technology company IPO filings this year, one of the more interesting data points was the beneficial equity ownership of the co-founder(s) (e.g. what percentage of the business did they own).

    Here are a few data points on founder equity ownership at time of IPO:

    Now this doesn’t take into account founders that cash out some of their equity prior to IPO, which isn’t common but is noted in the ExactTarget S-1 (~$5 million). But, it appears that on average for venture-backed companies that reach an IPO, founders typically have between 4% and 15% of the equity (note that Marc Benioff of salesforce.com had over 30% of the equity at the time of IPO: source).

    What else? What are your thoughts on the percentage of ownership founders have at time of IPO?

  • Google Spreadsheet Marketing Budget Template for Startups

    Presentation-quality budgets.

    As a startup grows and matures so too should the tools and processes used. A simple Google Spreadsheet suffices for company-wide forecasting and budgeting until the business expands to the point that each department needs to do it on a more detailed basis. Here is an example marketing budget Google Spreadsheet template we use that includes the following info:

    • Categories for Staff, Lead Generation, and Communications
    • Monthly, quarterly, and annual totals
    • Budget, actual, difference in dollars, and difference in percentage

    This marketing budget Google Spreadsheet template for startups isn’t limited to marketing departments and is readily used for any department. Budgets are an important part of the planning process and collaborative tools like Google Spreadsheets make them easy to develop and use.

    Note: To use the spreadsheet for your own purposes, load the View-only version and go to File -> Download as Excel from within the File menu on the page (not in the browser window) and then upload the Excel file into your own new Google Spreadsheet.

    What else? What are your thoughts on budgets in startups?

  • Giving Thanks in a Startup

    "When turkeys mate they think of swans&qu...
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    In light of the Thanksgiving holiday here in the United States the topic of giving thanks in a startup is very apropos. Giving thanks is an important part of startup culture and should be incorporated into the standard rhythm. Here are some ways we give thanks by helping others and by enjoying each others’ company :

    • Donate 1% of our time to local non-profits
    • Donate used computers and monitors to local non-profits
    • Company-wide off-site quarterly celebrations
    • Catered Monday morning breakfast and Friday lunch to break bread as a team

    Happy Thanksgiving to everyone — all the best and happiness.

    What else? What are some other ways to give thanks in a startup?

  • Notes from the ExactTarget S-1 IPO Filing

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    ExactTarget, one of the premier email marketing firms, just filed their S-1 for an IPO. Even as one of the largest SaaS companies in the world, ExactTarget has maintained an exceptional growth rate due in part of the execution of the management team, the continued overall market growth, and the power of the SaaS model. The wave of SaaS IPOs has truly arrived with Eloqua, Yelp, BazaarVoice, and more filing this year.

    Here are some notes from the ExactTarget S-1 IPO filing:

    • Largest marketing SaaS salesforce with 285 reps (pg. 1)
    • 4,600 clients (pg. 1)
    • No client represented more than 5% of revenue (pg. 2) – question: which client pays them more than $7M per year?
    • Pricing is based on volume of contracted utilization, level of functionality, number of interactive marketing channels, number of users and level of customer support (pg. 2)
    • 1,100 employees (pg. 3)
    • $40 million annual R&D investment in 2011 (pg. 3)
    • 500 resellers (pg. 4)
    • Corporate culture cited as one of five competitive strengths (pg. 4)
    • Revenues (pg. 7):
      $72.3M (2008)
      $95.4M (2009)
      $134.2M (2010)
      $148M (2011 first nine months – on pace for 55% growth rate)
    • Profits/Losses (pg. 7):
      $3.6M (2008)
      ($2M) (2009)
      ($12.1M) (2010)
      ($29.2M) (2011 first nine months)
    • Accumulated deficit of $140M (pg. 9)
    • Two third-party data centers in Indianapolis and Las Vegas (pg. 13)
    • Significant portion of revenue is derived from clients in the retail and e-commerce, media and entertainment, travel and hospitality, financial services and insurance, technology, daily-deal and flash-sale industries (pg. 19) – amazing that daily deal sites are one of their named categories
    • Line of credit of $10M and long term debt of $7.5M (pg. 35)
    • Recurring subscription revenue by year (pg. 41):
      $53.8M (2008)
      $75.2M (2009)
      $106.4M (2010)
      $114.9M (2011 first nine months)
    • Recurring subscription revenue excludes revenue above the contracted amount as well as services (pg. 41)
    • Recently more clients have requested quarterly and monthly billing resulting in decreased deferred revenue (pg. 41)
    • Professional services are available for training, implementation, integration, deliverability, campaign services and strategic consulting (pg. 42)
    • Write off of $1.2M due to pulling their 2007 S-1 IPO filing (pg. 53)
    • 43 consecutive quarters of revenue growth (pg. 72)
    • 401 employees in sales and marketing (pg. 88) – since they have 285 sales reps, assume 30 in sales management, leaves approximately 85 people in marketing
    • Beneficial equity ownership (pg. 116):
      Technology Crossover Ventures – 25.8%
      Greenspring Associates – 17.8%
      Battery Ventures – 17.5%
      Scale Venture Partners – 7.1%
      Co-founder and CEO – 3.8%
      COO – 1.2%
    • Acquisitions (pg. F-17):
      Keymail Marketing LTD. acquired for $1.6M
      CoTweet acquired for $15.8M ($14.3M of which was goodwill, which is crazy high relative to purchase price)
      mPath Global Pty Ltd. acquired for $2M
      Frontier Technologia Ltda. acquired for $5.4M

    The ExactTarget S-1 IPO filing was straightforward and didn’t have any surprises.

    What else? What other thoughts did you have from the ExactTarget filing?

  • What outcome do you want from this meeting?

    Entrepreneur Business Village Dubai in the night.
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    When meeting with an entrepreneur one of the questions I like to ask early in the conversation is “What outcome do you want from this meeting?” With so many different topics covered in a typical startup-oriented conversation, there’s a tendency to share useful information but not necessarily spend enough time on the most pressing items.

    Here are some of the more common meeting outcome requests:

    • Feedback on the idea/concept
    • Introductions to investors, partners, and people that can potentially help
    • Resources like books and blogs to solve specific problems or better address potential opportunities
    • Analysis of a specific issue

    The next time you’re in a meeting, be straightforward and ask the question “what outcome do you want from this meeting?” You’ll be able to spend more time on the key issues and get more value from the conversation.

    What else? What other general questions do you commonly ask in a conversation?

  • Determining Equity Grants for Startup Employees

    Equity Silver 1996
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    An entrepreneur recently asked me for advice regarding the amount of equity to grant to a key hire. There’s a fair amount of information online with the following rough values for a Series A-stage company (the values can vary dramatically for a number of reasons):

    • CEO – 5%
    • C-level – 2%
    • VP – 1%
    • Director – .5%
    • Manager – .25%
    • Engineer/specialist – .1%

    Percent ownership is only one piece of the equation, and is best viewed in the context of a number of factors like preferred stock preferences, strike price (assuming stock options), money raised, etc.

    Instead of percent ownership, I prefer approaching it in the same manner as Fred Wilson. Here’s a quote from his post titled “Employee Equity: How Much?

    The key thing is to communicate the equity grant in dollar values, not in percentage of the company. Startups should be able to dramatically increase the value of their equity over the four years a stock grant vests. We expect our companies to be able to increase in value three to five times over a four year period. So a grant with a value of $125k could be worth $400k to $600k over the time period it vests. And of course, there is always the possiblilty of a breakout that increases 10x over that time. Talking about grants in dollar values emphasizes that equity aligns interests around increasing the value of the company and makes it tangible to the employees.

    So, the next time you’re discussing equity with an employee, explain all the parameters but focus the conversation around dollar values and expected outcomes.

    What else? What are your thoughts on determining equity grants for startup employees?

  • 4 Quick Factors in Startup Valuations

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    Early last week I was talking to an entrepreneur about startup valuations and how for the Series A round it really depends on the amount being raised. The idea is that VCs want to own roughly 1/3 of the business, so if you raise $3 million, your pre-money valuation will be $6 million. If you raise $4 million, your pre-money valuation will be $8 million. Some VCs want 40% of the equity so the pre-money valuation, assuming the same amount raised, will be slightly lower. The valuation is based on the amount being invested and the desired amount of ownership by the investor.

    Now, once the startup starts generating revenues the valuation dynamic changes to more traditional metrics. Here are four quick factors in startup valuations:

    • Profits/earnings – the amount of money the startup makes, typically before factors like taxes, interest, depreciation, and ammortization
    • Growth rate – the faster revenues and profits are growing, the more valuable
    • Recurring revenue – the greater the percentage of revenue that’s recurring, the more valuable
    • Gross margins – the greater the gross margins, the more valuable

    So, a company that is extremely profitable, growing fast, 100% recurring revenue, and high gross margins will be the most valuable, everything else being equal.

    What else? What are some other factors in startup valuations?

  • Serial Entrepreneur Benefit: Recruiting Previous Colleagues

    WOULD THEY HAVE APPLIED FOR A SIGNATURE LOAN?
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    Last week I was talking to a successful entrepreneur and he was updating me on great progress with his new venture. After talking for a bit about how my company is hiring a number of people and how hard it is to find the right people, he mentioned something that made me pause: he had a number of people from his previous business he couldn’t wait to hire as soon as his new business could afford them. With his non-solicitation agreement term limit about to expire, there was no negative recourse to bringing previous employees into his new venture.

    A significant benefit for successful serial entrepreneurs is recruiting previous colleagues to a new venture.

    This seems obvious in retrospect but hadn’t become apparent until I’d been in a situation where the amount of time and effort it took to find the right people was much more substantial than desired. Recruiting is hard work and to have a pool of trusted, known-quantity previous team members is a real benefit for serial entrepreneurs.

    What else? In what other ways is recruiting previous colleagues a benefit for serial entrepreneurs?