Blog

  • 2012 Most Popular 10,000 Startup Hours Blog Posts

    Each year I like to look back and see what the most popular blog posts were for the previous year. With 2012 just behind us, now’s a great time to list the top five posts based on traffic:

    1. Google Spreadsheet Marketing Budget Template for Startups
    2. How Much is Enough: A Story from Jimmy John’s
    3. 5 Simple Reasons Entrepreneurs Fail
    4. 500 Startups Checklist for Investing in Startups
    5. Calculating Your FU Money Amount

    I have a hard time predicting which posts will be popular but it’s always fun to see the stats on them. Please let me know topics you’d like covered in 2013. Thanks!

  • How to Keep a Community Open and Quality High

    One of our big challenges with the Atlanta Tech Village is finding a balance between having an open and inviting community while also keeping the quality high. ATV is only as good as the people involved and the success of the member companies, both of which go hand in hand. In our mission to be the #1 tech and startup hub in the Southeast, we need to be known for great people and great companies. Of course we’re going to iron out our ATV core values and make that central to our decision making process.

    So, a few questions come to mind:

    • How do we handle the inevitable bad apple that decreases the quality of the experience for everyone else? A warning followed by a pro-rata refund on their money? Who acts as the enforcer and kicks people out?
    • How do we address clashing personalities in the same coworking area?
    • What type of application process do we have for member companies to maintain high standards?
    • Should we open it up to everyone and then figure things out once people are in ATV or should we make it selective from the start?

    ATV is a startup where we’re in the customer discovery mode — we’ll be refining things forever. Our community is the most important part and it’ll take continuous improvement to be the best.

    What else? What are some other ideas and questions to keep a community both open and high quality?

  • Economics of the Atlanta Tech Village

    The Atlanta Tech Village is a social enterprise designed to enhance the Atlanta technology and startup community while also generating a return on investment. Being a double bottom line business, which is a first for me, generates many interesting questions, especially around how much do we subsidize tenants, or certain tenants (like startups), vs focusing on a target percent investment return (e.g. 7%).

    One idea is to be more open and transparent about our costs and revenue, the economics of the business, so that everyone can better understand how it runs as well contribute ideas to make it more successful.

    Here are the economics of the 100,000 square foot building, 90,000 square foot parking deck, and 1.42 acres of land (the land comes into play as part of property taxes) on an annual basis:

    • Property taxes: $260,000
    • Utilities: $200,000
    • Janitorial: $50,000
    • Security: $40,000
    • Miscellaneous contracts (landscaping, elevators, etc): $50,000
    • General repairs: $50,000
    • Property management: $100,000
    • Total: $750,000

    So, $750,000 per year to break even as a generic office building.

    If it is a generic office building, purchased for $12.5MM, and annual expenses of $750,000, to make a 7% per year return on investment, it would need to have rental income of $1,625,000, resulting in a profit of $875,000.

    Now, add in the extra annual costs to run it as a tech hub, event facility, coworking space, etc:

    • Staff: $200,000
    • Gigabit fiber internet: $100,000
    • Consumables (food, supplies, etc): $50,000
    • Total: $350,000

    The grand total is $1,100,000 in expenses per year to break even.

    Now, with a $4,500,000 renovation (interior, exterior, lobbies, bathrooms, furniture, audio/visual, etc), for a total investment of $17MM, and annual operating costs of $1,100,000, to generate a 5% per year return on investment instead of 7%, it would need rental income and membership fees of $1,950,000, resulting in a profit of $850,000.

    If the building was purely Atlanta Tech Village memberships, and had a maximum capacity of 400 members based on the size of the parking deck, fire code, etc., memberships would need to have a blended average fee of $4,875/member/year or approximately $400/member/month. Due to the volatile nature of technology companies and startups, churn is going to be a challenge, resulting in the need for a solid waiting list such that when members leave, new members are ready to take their spot.

    Membership costs would vary from $250/member/month to $600/member/month depending on the type of membership resulting in a blended rate of $400/member/month.  Is $400 per month per person viable? Yes, flex office space is significantly cheaper than traditional office space and the value of the ATV community will make being in the building significantly more valuable. Comparable space for a 1-30 person company in Buckhead rented with a long lease term, furnished, and outfitted with fiber internet would run $600 – $800/employee/month (one of the reasons it is much higher is that there aren’t the same economies of scale with a receptionist/office manager, fiber internet, leasing space vs owning the building, etc. for a smaller company).

    So, in the end, I’m confident that the Atlanta Tech Village will be a successful social enterprise that becomes the number one tech/startup facility in the southeast within five years while also providing a modest return on investment.

    Note: this analysis leaves out the benefit of depreciation expense which is off-set by reduced income during the renovation and ramp-up period.

    What else? What are your thoughts on the economics of the Atlanta Tech Village?

    Update: see the additional ideas on the economics of the Atlanta Tech Village.

  • Strong Core Values Help Those That Don’t Fit Self Select Out

    Core values and a strong corporate culture are some of the most important things for building a sustainable competitive advantage over the long run for any company. With a strong corporate culture it becomes more readily apparent when team members do and don’t fit. Inevitably, as hard as you try, some people will be hired that don’t fit the culture.

    One thing I’ve noticed is that the more well defined and institutionalized the core values, the easier it is to see when a person doesn’t fit and the higher the likelihood it is for them to self select out. By self select out I mean that the person feels out of place and finds another job as quickly as possible. Yes, the best method is “slow to hire, quick to fire” but the reality is that too often firing someone takes longer and is more disruptive than desired. The best case with a new hire that isn’t a good fit is that they realize it quickly and leave as soon as possible.

    What else? What are some other reasons strong core values help those that don’t fit self select out?

  • Coworking Space Balance Between Desks and Private Offices

    After giving quite a few tours of the Atlanta Tech Village, and talking about the coworking areas with private offices, one of the more common refrains is that people don’t like working in a large open area with 20 other people around them. More specifically, they’d prefer to share a private room with just their colleagues that’s in an area that has the amenities and surroundings of a large coworking space. My understanding, not having worked in a big open area, is that noise and distractions become more pronounced the larger the area, as you would imagine.

    One of the questions we’re researching is what’s the balance between communal desks and private offices. Here are a few questions:

    • What percentage of the space should be communal desks vs private offices of different sizes?
    • How much more are companies willing to pay for a private office that seats 2-5 people?
    • How many companies will get both communal desks and a private office that they coordinate sharing internally?

    With a target community of tech companies, satellite offices for tech companies headquartered elsewhere, startups, creative people, and professionals that serve the tech community, there’s a range of desires. My guess is that companies want more private space in the facility of a larger community.

    What else? What’s a good balance between desks and private offices in a coworking space?

  • Coworking is About Community as Much as Working

    Earlier today we were looking at a few different suites in the Atlanta Tech Village to see what spaces might work as temporary coworking offices while we do phase one renovations over the next 6-8 months. Currently, we have room for upwards of 50 people in the non-renovated coworking space on the 3rd floor and will have room for upwards of 200 people after we finish the first two phases of renovation at the end of this calendar year (2013).

    While we were looking at a small suite on the 5th floor that could accommodate 8 people in a coworking style, one of the fellow entrepreneurs with me commented that coworking is about community as much as working. Yes, we could offer it up to people but such a small space, especially in generic, non-renovated form, won’t have the community and amenities of a suite that holds 20+ people.

    Here are a few reasons coworking is about community:

    • If community isn’t important it’s easier for most people to work from home 
    • People are naturally social creatures and want to be part of a tribe or group
    • Social experiences like discussing the weekend, debating the quality of a cup of coffee, or going out to lunch happen naturally in a big communal environment
    • Learning and sharing information happens naturally in a group setting providing for a richer, more fulfilling day

    Coworking is much more than a desk with good internet. The community element is integral to any coworking facility.

    What else? What are your thoughts on coworking being about community as much as working?

  • How Do You Know When a Startup Will be Successful

    With the new year upon us, and many new startups being formed, one question that is on many new entrepreneurs’ minds is “how do you know when a startup will be successful?” Making the leap to even start a company is so difficult for many people, partly because of all the unknowns, and partly because the chance of failure is so high. The allure of entrepreneurship is powerful with the idea of a meritocracy and the ability to control your own destiny.

    For me, there wasn’t a particular aha moment when I knew my startup was going to be successful (I’ve started two companies that meet my definition of a successful business), but in hindsight there were some strong indicators, of which here are a few:

    • Revenue and sales got significantly ahead of our hiring pace
    • The customer acquisition process started to appear repeatable
    • I could go on vacation for two weeks, not worry at all about the business, and come back with things being even better than when I left
    • We had sufficient levels of depth and maturity in each department whereby the department managers could take vacation and everything was fine
    • Each department was truly operating at a high level and doing great things (we were firing on all cylinders)
    • Customer compliments were outnumbering customer complaints 10-1

    Success appears in so many different forms that it’s hard at times to appreciate the milestones. Knowing a startup will be successful doesn’t happen quickly, but over time it becomes readily apparent.

    What else? What are some other ways you know when a startup will be successful?

  • Life To Do List for the New Year

    With it being New Year’s Eve, it’s a great time to reflect on life and plan for the new year. Allen Nance sent out a great tweet earlier today that describes an awesome approach to life:

    https://twitter.com/AllenNance/status/285748293743550466

    The life to do list:

    • Dream Big
    • Work Hard
    • Learn Constantly
    • Enjoy Life

    Happy New Year!

  • Startup Strategy: Bribe the Chicken

    Recently I was talking to an entrepreneur that was recounting the challenges he had with his mobile-first consumer startup. Like many ideas, there was a chicken and egg problem whereby there wasn’t much reason to use his app if there weren’t already a good number of people using it, and he didn’t have many users.

    With that introduction he then told me that he was trying to figure out how to bribe the chicken. Not having heard that phrase before I probed more: what’s an example? Quickly, he told me the example of Half.com, co-founded by Josh Kopelman. In the story, Half.com was like eBay only for fixed-priced goods (e.g. a used book for half price). Clearly, it’s a chicken and egg problem where users aren’t going to browse the site if there aren’t any books and no one is going to list books if there aren’t any users.

    Enter bribe the chicken. The way they bribed the chicken was by going to used book stores and offering $2,000 in cash up-front as pre-payment for the store owner to list the books online. Any books that sold would be deducted from the pre-payment. Used book store owners are reliable types who will list their inventory and ship a book out when it sells. By bribing the chicken, Half.com was able to get thousands of used books listed quickly and solve part of their problem. Once the used books were online, users found the site through search engines and the business was a huge success.

    What else? What are some other examples of bribing the chicken?

  • Core Values for Atlanta Tech Village

    Core values are an important part of any business. For me personally, I like to approach them slightly differently than other companies by having two simple ideas. For the overarching idea, I like “be the best place to work and the best place to be a customer.” For the people values, which are the most important, I like “positive, self-starting, and supportive.”

    Now, with the Atlanta Tech Village being a double bottom line enterprise having goals of helping enhance the Atlanta technology community while also being a for-profit enterprise, I want to have more descriptive core values that cover a wider range of items, while not being so numerous that they are easily forgotten.

    Here’s a laundry list of ideas for core values for Atlanta Tech Village that I’d like feedback and input on from the community:

    • Pay it forward
    • Be scrappy
    • Be lean
    • Be respectful
    • Be open and honest
    • Don’t be annoying
    • Never stop learning
    • Share openly
    • Value relationships
    • Deliver on promises
    • Treat people well
    • Work hard, play hard

    Core values become especially important with large coworking areas where people from different companies are regularly interacting, and a common standard has to be met. We need strong core values to create the best technology and entrepreneurial center possible.

    What else? What core values do you like and what values would you add?