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  • My First Internship

    Growing up in Tallahassee, FL there wasn’t much industry in town. It’s a great city to raise a family and always has the lowest unemployment in the state since life revolves around the state government and Florida State University. At my high school, Lincoln, there was a program for seniors called a gifted externship. People in the gifted program could take the last two periods of the day to participate in an off-site, un-paid internship and get honors credit. It was a pretty sweet deal.

    Through a connection I had the opportunity to intern at the oil change franchisor Super Lube where I spent time partly with the COO and partly with the VP of Marketing. The COO was skeptical of having a high school senior around and didn’t give me much attention. Looking back, my biggest takeaway was that technology, and simple business intelligence software, would have automated a good chunk what he did. He would literally spend hours pouring over printed spreadsheets of KPIs from each store location manually looking for unusual deviations and trends. The most common thing he looked for was signs of theft based on different numbers not making sense (e.g. oil expense vs revenue).

    The VP of Marketing enjoyed having me around as I would help her with computer issues and desktop publishing projects. Learning about marketing and advertising options, like a certain high-profile billboard in town costing $500/month at the time, was fascinating for me. As expected, there was no focus on return on investment or ability to measure the effectiveness of different campaigns. A certain budget was dreamed up for marketing and the money was spent based on what seemed the most appropriate. Unfortunately, it still works that way for many companies.

    My first internship, in retrospect, drove home the importance of software. Here were these smart executives at one of the top companies in town, and so many aspects of their job were manual, but had the ability to be significantly enhanced by software. Software is truly eating the world.

    What else? What was your first internship like?

  • Manage Email Like a Boss

    Email is a necessary evil that isn’t going away, at least not until Paul Graham’s request is fulfilled. In the interim, my advice is to manage email like a boss. Well, like a good boss that’s savvy and effective.

    Here are some tips to manage email:

    • Use Gmail (yes, especially for business) with the web interface as the primary means and the Microsoft Exchange emulation for IMAP support on the iPhone
    • Install the ‘Send and Archive’ button from Gmail Labs so that when you reply to an email it is also removed from the inbox
    • Install the ‘Auto-advance’ Gmail Labs option so that whenever you act on an email it automatically takes you to the next email
    • Install the ‘Hide Unread Counts’ Gmail Labs option so that you aren’t constantly distracted when new email arrives
    • Follow Getting Things Done (GTD) by David Allen and never read the same email twice in your inbox. Either reply right away if it’ll take less than two minutes or file it into the appropriate folder.
    • Don’t reply to every email — that’s right, if you get an email and don’t want to reply, archive it right away instead of letting it sit there and fester.

    I’ve been doing Inbox Zero nightly for over three years with this approach and it’s worked great. Inbox Zero doesn’t mean you’ve replied to every email, rather, it means that every email is moved out of your inbox on a daily basis. Manage email like a boss and you’ll be glad you did.

    What else? What are some other best practices for managing email?

  • Entrepreneurs’ Organization and Young Presidents’ Organization

    This weekend I was talking to an entrepreneur about his startup and sharing war stories. Towards the end of the conversation I asked him if he’d thought of joining an organization like Entrepreneurs’ Organization (EO) or Young Presidents’ Organization (YPO). He said he knew of both but didn’t know many details or requirements.

    Here’s how I described each organization:

    Entrepreneurs’ Organization

    • For co-founder and owners that are actively managing the company and own at least 20% of the equity
    • All entrepreneurs and business owners
    • Multiple people from the same company are allowed in
    • At least $1 million in revenue
    • No employee minimum
    • Frequent monthly events, workshops, and socials
    • ~8,000 members worldwide

    Young Presidents’ Organization

    • For presidents, CEO, managing directors, etc that’s actively running the company but doesn’t need to own any equity
    • 1/3 later generation family business, 1/3 hired president, 1/3 entrepreneur
    • No more than one person from the same company allowed in YPO
    • At least $11.5 million in revenue
    • At least 50 full-time employees
    • Three large events per year
    • ~17,000 members worldwide

    Previously I mentioned the power of peer groups in startups and can’t recommend joining one enough. These organizations are truly life changing.

    What else? What’s your experience with EO or YPO?

  • Return on Founder Equity in Startups

    Recently I was talking with a friend of mine who was thinking about raising money for his startup. He’s self-funded the business to date but is finding out that it’s going to take twice as long and cost twice as much to reach break-even. The topic of dilution and how much to sell came up, prompting me to introduce the concept of return on founder equity that I learned from a different friend.

    Return on equity, as defined by Investopedia:

    Return on equity measures a corporation’s profitability by revealing how much profit a company generates with the money shareholders have invested.

    So, the return on founder equity can be thought of as the amount of money the founder made relative to the amount of money the founder invested in the business. As an example, say you invest $5,000 and turn it into $1,000,000,000 like the Spanx founder did, you’d have a return on founder equity of $1b/$5k = 200,000. A more modest, but still very successful example would be investing $50,000 and turning it into $5,000,000 for a RoFE of 100.

    The next time an entrepreneur mentions raising money, ask about their expected return on founder equity.

    What else? What are your thoughts on the concept of return on founder equity in startups?

  • Warren Buffet’s 10 Rules from Jimmy John’s

    A few nights ago I was out with the kids and we headed over to Jimmy John’s near Terminus. As we were waiting for our sandwiches to be made I noticed a sign on the wall: Warren Buffet’s 10 Rules. Much like the Jimmy John’s sign How Much is Enough, this one is packed with wisdom.

    Here are Warren Buffet’s 10 Rules:

    1. Reinvest your profits
    2. Be willing to be different
    3. Never suck your thumb
    4. Spell out the deal before you start
    5. Watch small expenses
    6. Limit what you borrow
    7. Be persistent
    8. Know when to quit
    9. Assess the risks
    10. Know what success really means

    The next time you’re at a Jimmy John’s read the signs on the wall — they’re worthwhile.

    What else? What do you think of Warren Buffet’s 10 Rules?

  • An Unusual Entrepreneur Characteristic: Dramatic Life Event

    A few years ago I was having dinner with a successful software entrepreneur. One of his true enjoyments in life is developing deep mentor relationships with team members and partners. During our conversation he offered up something that rang true for me: some of the most successful entrepreneurs have had a very dramatic life event.

    I personally know two different entrepreneurs that had their mom die before they could vote — that leaves a serious mark. Imagine working through the death of a parent at a young age and the internal personal struggle. Conquering the pain and pushing on gives a greater level of internal strength and focus.

    Reading the Forbes article yesterday on Sara Blakely of Atlanta titled Undercover Billionaire: Sara Blakely Joins the Rich List Thanks to Spanx drives it home again. In the article it tells of her watching her friend get hit by a car and die at age 16, and then both of her prom dates died in horrible situations. Everything else seems easy after those dramatic life events.

    Successful entrepreneurs have often had a dramatic life event. The next time you’re talking with one see if you can work the idea into the conversation and if it holds true for them.

    What else? Do you know of other examples of dramatic life events for successful entrepreneurs?

  • Four Chapters of Life from a Tech Entrepreneur

    Recently I was talking to a technology entrepreneur and we got to talking about why we do the things we do and what drives us. He offered up an approach that really resonated with me by dividing things into goals based on four chapters of what he wanted to do with his life.

    Here are example goals representing four chapters of life from a tech entrepreneur whereby each chapter is approximately a decade long:

    • Chapter 1 – Learn the Startup World
      The goal is to join a startup that becomes very successful and run a team or department in it.
    • Chapter 2 – Start a Startup
      The goal is to start and run a successful technology company that goes public or has a big exit.
    • Chapter 3 – Help Entrepreneurs
      The goal is to be a super angel investor and help in multiple successful businesses as an investor.
    • Chapter 4 – Philanthropy
      The goal is to use the wealth generated in the previous chapters to give back to the local community and region.

    Creating value and giving back makes sense — I hope he’s wildly successful.

    What else? What do you think about these four chapters of life from a tech entrepreneur?

  • The Angel Investor One Year Rule

    Angel investors are a unique type of person in that they’ve been successful financially (or won the gene pool lottery) and enjoy taking more substantial risks by investing in startups as opposed to standard investment options. As angel investing is more art than science there are a number of quirks or interesting rules that angels come up with based on experience or intuition.

    Recently I heard a new angel investor rule that I hadn’t come across before: the angel must have known the entrepreneur at least one year before investing. The best time to raise money is when you don’t need it, and needing it in less than one year is the case for most entrepreneurs raising money. For this angel investor, requiring the one year minimum works well in that there’s a fair amount of time to see progress with the business, build rapport, and show value to the entrepreneur. On the other side, the opportunity to invest might not present itself again, the valuation could go up substantially, or something else might happen. There are always pros and cons.

    What else? What are your thoughts on the angel investor’s rule to have to have known the entrepreneur for at least one year before investing?

  • Quick Sales and Marketing Metrics

    One common question I get from entrepreneurs is best practices around sales and marketing. There are so many stats out there, especially vanity marketing metrics, it’s important to focus on the most important numbers.

    Here are some quick sales and marketing metrics to track:

    • What percentage of unique site visitors fill out a form and become a lead?
    • What’s the cost per lead?
    • What’s the cost per marketing qualified lead?
    • What’s the cost per marketing generated CRM opportunity?
    • What’s the return on marketing investment for the most common campaigns?
    • What’s the average sales cycle length?
    • What’s the average deal value?
    • How many demos do you need do to create a CRM opportunity?
    • What’s the close rate of CRM opportunities?

    Metrics are important to baseline results and look for ways to improve. These simple metrics should be tracked on a weekly or monthly basis and constantly evaluated.

    What else? What are your thoughts on these quick sales and marketing metrics?

  • Incorporate Personal Age in Goals

    A few weeks ago I was talking to an entrepreneur about personal goals and he said he swims his age in laps in the pool three times per week. The idea is that as he continues to age he’ll push himself further and add another lap each year. After the conversation it got me thinking that incorporating personal age makes sense for goals so that each year you stretch yourself a bit further.

    Here are some example goals that incorporate personal age:

    • Ride age number of miles per week on a bike
    • Donate age times 50 in dollars to alma mater each year
    • Spend age times 100 in dollars on vacations each year

    Age, as a changing variable, works great in personal goals.

    What else? What are your thoughts on incorporating personal age in goals?