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  • Titan: The Life of John D. Rockefeller, Sr.

    Over the past few weeks I’ve been reading the fascinating biography Titan: The Life of John D. Rockefeller, Sr. I’m a big fan of biographies and autobiographies of entrepreneurs and this one doesn’t disappoint. Here are a few notes from the book:

    • Rockefeller’s dad was a fake doctor with wives and kids in different states
    • Rockefeller got his start as an accountant for a business in Cleveland that imported commodities
    • Rockefeller started his own company in his 20s importing commodities and eventually realized refining oil was more lucrative
    • Rockefeller’s company, Standard Oil, set up unfair partnerships with railroads that resulted in significantly lower shipping costs, which helped put many competitors out of business
    • Rockefeller moved from Cleveland to NYC as more and more business was being done on the East coast and internationally
    • Rockefeller had a daily lunch with his direct reports and that’s how they coordinated everything in the late 1800s
    • Rockefeller was an extremely devout Baptist, a teetotaler his entire life, and funded many Baptist causes
    • Rockefeller donated money for the original Spelman College in Atlanta and paid for many of its buildings over the years
    • The University of Chicago was founded and funded by Rockefeller and has his name in the official university seal
    • Rockefeller funded the Rockefeller Institute of Medical Research, and is credited with large scale philanthropy efforts around medical research, even though he was a devout believer in homeopathic remedies
    • Rockefeller retired in his 50s and lived well into his 90s

    Rockefeller built one of the first large-scale monopolies, was the world’s richest man, and spent decades immersed in philanthropy that truly impacted the world. The author does a great job capturing details and telling stores making for a great book.

  • To Be an Entrepreneur or a VC

    Recently I was talking to a successful entrepreneur and he was telling me that he hasn’t decided if he’s going to start another company or go the venture capitalist (VC) route. He has the skills, resources, and track record to be a full-time, professional investor. One concern he has is that things won’t be as fast paced being an investor compared to rolling up your sleeves and getting in the trenches. Another concern is that he won’t be maximizing his value to society since he’ll be coaching others as opposed to doing it himself. A third concern is that he won’t have as much influence on things and won’t be able to control his own destiny in terms of the success of the investments.

    One reason he’s really interested in being a VC is to get more economies of scale of his time by helping many entrepreneurs at once be even more successful. In addition, the day-to-day pressure of growing a business is on someone else’s shoulders likely resulting in a more relaxed quality of life for himself. A third benefit is not having all the eggs in one basket (a single startup) but rather having a portfolio approach. The entrepreneur enjoys working too much to not do anything.

    It’ll be interesting to catch up him with again in six months and see what he decided.

    What else? Would you rather be an entrepreneur or a venture capitalist?

  • Company Valuation in a Startup Buy/Sell Agreement

    One of the things I recommend to entrepreneurs formalizing their operating agreement, which spells out the rules of the business, is to define a simple formula for company valuation in addition to a buy/sell agreement that gives the startup the right, but not obligation, to buy back stock from team member no longer associated with the business. Best practices like a four year vesting schedule, one year cliff, and defining of roles and responsibilities among founders are more important, but having a defined buy/sell agreement is right up there to get in place immediately.

    Here’s a simple methodology I like to use for company valuation in a buy/sell agreement:

    • Take the comparable public market multiples of the business (e.g. 3x revenue for enterprise software companies, 5x revenue for SaaS companies, etc)
    • Divide the public market multiple in half to account for lack of liquidity and make that a fixed number in the formula in the operating agreement
    • Multiply trailing twelve months revenue times the discounted public market multiple by one plus the trailing twelve months top-line growth rate
    • So, with a public market multiple of 2.5, revenue of $1 million, and growth rate of 70%, the company would be valued as follows: (2.5 x .5) * 1,000,000 * (1 + .7) = $2,125,000
    • The formula put in the operating agreement would be as follows: 2.5 times the trailing twelve months revenue times the result of one plus the trailing twelve months revenue growth rate

    This formula is easy to calculate and takes into account the dynamics of the market, recent revenue performance, and a premium for growth.

    What else? What are your thoughts on having a defined formula for company valuation in a startup buy/sell agreement?

  • Everyone in a Web Startup Should Learn to Write Simple Code

    Everyone involved in web startups should learn to write simple code. I’ve argued before that every startup CEO should learn to write code but now I believe everyone in a web startup should learn to write simple code.

    When people go to Paris for the first time, what’s the most common thing they do? Download TripLingo? Not quite yet (hopefully soon!). They pick up a little book with common phrases and attempt to learn some simple French. That’s right, they go to a new country and want to understand a tiny bit of the native tongue.

    The native tongue for web-based startups is code.

    We now require everyone on our services, support, and marketing team to get certified in basic HTML and CSS. The team members aren’t expected to code at all, but we do want them to be able to communicate with more technical people. The native tongue is code.

    The solution: head on over to Codecademy and start learning to write simple code now. Don’t do it to become a programmer, but rather because it’ll help you better understand how the web works and be more successful.

    What else? Should everyone in a web startup learn to write simple code?

  • Recruiters and Startups

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    For the first seven years as an entrepreneur I stayed as far away from recruiters as I could. My thinking was that I could find the talent I needed on the open market via word of mouth referrals, Craigslist, etc. More importantly, I thought that people that used recruiters to find jobs were only focused on money, and would promptly move on when another recruiter came along with a better offer. I was wrong.

    Recruiters are great for startups when used properly.

    The most important thing I didn’t understand with respect to using recruiters has nothing to do with recruiters. It’s entirely about corporate culture. With a strong corporate culture, and associated values, team members can come from anywhere, including recruiters. Recruiters need to understand your corporate culture, your values, and what makes your startup unique. Just like the hiring process internally, each candidate that’s vetted from a recruiter needs feedback given to the recruiter to understand what aspects of the person fit the culture and what aspects didn’t. There’s no right or wrong type of corporate culture. What’s important is that it’s consistent, understood, and strong. Recruiters are an important part of the startup eco-system and should understand your corporate culture.

    What else? What are some other thoughts on recruiters and startups?

  • The Economic Value of Annual Contracts Relative to Month-to-Month for SaaS Startups

    ferry building @ sunset
    Image by mariachily via Flickr

    Most enterprise Software-as-a-Service (SaaS) startups require an annual contract with their service. A minority of SaaS startups offer a month-to-month option either as the norm or for a premium over their annual contract price. What’s the economic value of an annual contract relative to a month-to-month offering for SaaS startups? How much more do vendors charge for the privilege of not having a contract?

    Here are a few data points for prices from popular SaaS vendors (plans prominently highlighted on vendor sites will be used when multiple plans are available):

    • Zendesk – $49/agent/month billed annual vs $59 month-to-month (source)
    • New Relic – $149/server/month with annual contract vs $199 month-to-month (source)
    • Olark – $44/month with annual contract vs $49 month-to-month (source)

    Now, this isn’t a large sample size, but for companies that offer different pricing relative to an annual contract or month-to-month, month-to-month is between 10% and 30% higher. It makes sense that committing to a year of service results in a lower price.

    What else? What are your thoughts on the economic value of annual contracts vs month-to-month for SaaS startups?

  • Assessing Customer Renewal Rates and Churn Trends

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    Customer renewals rates are one of the key tenets for Software-as-a-Service (SaaS) startups. It’s important to track relevant details as to why a customer leaves so that these can be analyzed and addressed.

    Here are some common categories for SaaS companies to track in order to assess customer churn trends:

    • Budget
    • Product functionality
    • Usefulness
    • Personnel change
    • Project needs

    Another general question I like to track is whether or not the item was within our control. The idea is that some things, like budget, are outside our control, but product functionality is within our control. Another area to look at when assessing customer renewal rates is to look at the sales reps that brought in the account to see if certain reps are signing clients that aren’t good fits, and thus have higher churn rates. A third exercise is to do SaaS cohort analysis and look at renewal rates of groups of customers from defined time periods (e.g. how do customers signed in Q1 2011 compare to customers signed in Q4 2010).

    What else? What other ways do you assess customer renewal rates and churn trends?

  • Total Financing at Time of Venture-Backed IPO

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    Continuing with yesterday’s post on Founder Equity at Time of IPO, it’s also important to look at how much money each company raised to get to their S-1 filing for an IPO. As expected, the amount raised and the amount of equity the founders own are correlated, with higher amounts of money raised related to less ownership.

    Here are some data points on total financing at time of IPO for these venture-backed startups:

    Another important element of founder ownership at time of IPO relative to venture funding is how far along the business was when it first raised money. Jive Software, as an example, was very far along before raising money, and thus the co-founders combined still have roughly 30% of the business. Bazaarvoice, which was extremely capital efficient only raising $23.6M, raised money at lower valuations and thus the founders took on greater dilution, resulting in less ownership than the Jive Software founders, even though they raised less than half the money.

    Total amount of money raised as well as where in the startup lifecycle the money was raised are two major drivers of founder ownership in a business.

    What else? What other thoughts do you have on total financing at time of venture-backed IPO?

  • Founder Equity Ownership at Time of IPO

    Path
    Image by greeneydmantis via Flickr

    In light of the flurry of VC-backed technology company IPO filings this year, one of the more interesting data points was the beneficial equity ownership of the co-founder(s) (e.g. what percentage of the business did they own).

    Here are a few data points on founder equity ownership at time of IPO:

    Now this doesn’t take into account founders that cash out some of their equity prior to IPO, which isn’t common but is noted in the ExactTarget S-1 (~$5 million). But, it appears that on average for venture-backed companies that reach an IPO, founders typically have between 4% and 15% of the equity (note that Marc Benioff of salesforce.com had over 30% of the equity at the time of IPO: source).

    What else? What are your thoughts on the percentage of ownership founders have at time of IPO?

  • Google Spreadsheet Marketing Budget Template for Startups

    Presentation-quality budgets.

    As a startup grows and matures so too should the tools and processes used. A simple Google Spreadsheet suffices for company-wide forecasting and budgeting until the business expands to the point that each department needs to do it on a more detailed basis. Here is an example marketing budget Google Spreadsheet template we use that includes the following info:

    • Categories for Staff, Lead Generation, and Communications
    • Monthly, quarterly, and annual totals
    • Budget, actual, difference in dollars, and difference in percentage

    This marketing budget Google Spreadsheet template for startups isn’t limited to marketing departments and is readily used for any department. Budgets are an important part of the planning process and collaborative tools like Google Spreadsheets make them easy to develop and use.

    Note: To use the spreadsheet for your own purposes, load the View-only version and go to File -> Download as Excel from within the File menu on the page (not in the browser window) and then upload the Excel file into your own new Google Spreadsheet.

    What else? What are your thoughts on budgets in startups?