David Cummings on Startups

Blog

  • ATV Sylvan Downtown Grand Opening

    This past week, we opened our new Atlanta Tech Village location downtown in the historic Sylvan Hotel on Hotel Row. It was incredible to see over 100 friends and community supporters in attendance, including the mayor, several members of City Council, local civic groups like Central Atlanta Progress and the Metro Atlanta Chamber, as well as numerous entrepreneurs and startup leaders from the community. It’s truly a special feeling to be so supported and encouraged in our efforts to revitalize downtown and help local Atlantans rediscover an important part of our city.

    Exactly one year ago, we were walking the neighborhood, brainstorming where to start and gathering as much information as we could to think through a master plan. One of the documents we found during due diligence was a test fit build-out of office space in the Sylvan building, created by Gensler, one of the most prominent architecture firms in the world. After reviewing this document and the proposed layout, combined with walking through the building many times and seeing the two office tenant spaces already in use, the proverbial lightbulb went off: this was the perfect spot to build out a flagship Atlanta Tech Village location downtown.

    As part of our collection of 56 buildings, the Sylvan building had already undergone some improvements by the previous owners. They had renovated six of the buildings, mostly core and shell, meaning the exteriors were restored, but the interiors were empty spaces. Among these buildings on Hotel Row were 10 retail spaces that had been white-boxed, creating a blank canvas for future retailers. A few weeks into starting work on the new Atlanta Tech Village flagship location, we were discussing the retail spaces and potential tenants. That’s when the lightbulb went off again—we realized that to make the building more inviting and accessible, one of the 10 retail spaces should serve as the lobby and reception area for Atlanta Tech Village.

    Initially, I suggested the retail space on the right side of the building because it was closer to the center of the block. However, I was quickly shown that the retail space on the left side of the building, directly across the hall from Spiller Park Coffee, was a more natural entrance for ATV. Now, we have a beautiful street-level entrance with a lobby, reception, and small event space. Upstairs, the building features 40+ private offices, several conference and board rooms, multiple kitchens, and another event space that can accommodate 50 to 75 people comfortably.

    One of my favorite moments is seeing people experience the new space for the first time. Walking the halls, they take in the textures on the walls, from the plaster to the exposed brick and heavy timber. Looking out the windows, they see a mix of Art Deco, mid-century modern, and glass-and-steel buildings surrounding them. The vibe and character of this space are unlike anything else in the city.

    Atlanta Tech Village Sylvan in downtown Atlanta is now open for business. The next time you’re in the neighborhood or want to experience an incredible piece of Atlanta’s history, please come by for a tour. We’re excited to celebrate this next milestone in building the largest startup and innovation district in the country. 55 more buildings to go!

    Photos Courtesy of Gensler

  • Entrepreneurs Should Look for the ‘Yes’ Face

    Throughout the entrepreneurial journey, the number of requests and times you ask for help is innumerable, from the product launch to recruiting team members, building teams, and scaling the business. Seeking help from others is an integral part of the experience. Only sometimes, it’s hard to know who’s willing to help and who isn’t. Traditional networking, going to alumni groups, participating in different meet-up organizations, and generally socializing are all great techniques.

    Last month, I heard the story of Thomas Jefferson and the ‘yes’ face for the first time:

    During Thomas Jefferson’s presidency he and a group of travelers were crossing a river that had overflowed its banks. Each man crossed on horseback fighting for his life. A lone traveler watched the group traverse the treacherous river and then asked President Jefferson to take him across. The president agreed without hesitation, the man climbed on, and the two made it safely to the other side of the river where somebody asked him: “Why did you select the President to ask this favor?” The man was shocked, admitting he had no idea it was the President of the United States who had carried him safely across. “All I know,” he said, “is that on some of your faces was written the answer ‘No’ and on some of them was the answer ‘Yes.’ His was a ‘Yes’ face.” (source)

    Now, after having heard it, it’s been rattling around in my mind ever since. Some people have a look about them where you can tell they want to help. You can tell that they’re interested in helping others. You can see something in their eyes that’s just a little bit different.

    Entrepreneurs would do well to pay more attention to who has a ‘yes’ face, to those who more frequently volunteer to help. Then, turn that understanding into a strategy to seek out more people with a bias towards saying yes. Entrepreneurs should look for the ‘yes’ face and get help on their mission.

  • 5 Best Practices for Effective Entrepreneur Updates

    At the end of the year, I’ve enjoyed reading different entrepreneur updates and communications. I always find it fascinating to learn what’s going on in a variety of businesses—what’s going well, what’s not going well, and especially where the entrepreneurs need help.

    There are a variety of styles. Some entrepreneurs are better storytellers and deliver great anecdotes, while others are more matter-of-fact and like sharing metrics and KPIs. There’s no right or wrong communication style as long as it’s productive and worthwhile. The only style that is destructive is no communication. Surprisingly, many entrepreneurs still don’t share regular updates with their advisors, partners, and investors. That’s a big no-no in my book.

    Now, for the entrepreneurs who do communicate regularly, which is most of them, there are a few best practices that I like to see:

    1. Connect the Reader with the Mission: Why are we here? Why are we on this mailing list? What are we trying to accomplish with this startup? While it might seem obvious from the entrepreneur’s perspective, it’s important to get in the reader’s shoes and think of it from their perspective.
    2. Provide Highs and Lows: Too often, entrepreneurs use their regular communication as a hype session, trying to make it sound like everything is going well across all aspects of the startup. We know from experience that that’s never the case. There are always challenges. It’s important to have the hype, excitement, and energy in the communication while also level-setting that it is hard, there are challenges, and here are some of the current challenges. Again, be real with the challenges—don’t sugarcoat them.
    3. Goals and Metrics: Every entrepreneur needs a simple one-page strategic plan at a bare minimum, and the regular communication should incorporate updates on the project goals as well as the quarterly and annual metric goals. Again, they should be succinct, understandable, and focused on the highest priority items. These goals and metrics should not be lower-level or department-specific. The most common ones are big, company-wide rocks that have to get moved, as well as metrics like revenue, profitability, cash in the bank, and burn rate. The metric goals should not be more fine-grained, low-level items unless they somehow tie in at a very strategic level.
    4. Consistency of Communication: Whether it’s weekly, monthly, or quarterly, the most important thing is that it’s done on a consistent basis. Too often, I see an entrepreneur get excited about providing updates, do it one or two times, and then fall off the wagon. If it’s something that the entrepreneur is excited about and committed to, great—do it weekly or monthly at a minimum. If it’s something that’s really painful for the entrepreneur to do, try to convince them of the value of regular communication and provide it at a minimum quarterly. Personally, if the entrepreneur really enjoys it, they should do it weekly, as it’s a great way to organize thoughts and priorities and reflect on what was learned the previous week. As a tool for the entrepreneur’s own development, writing and synthesizing everything that’s happened recently is a great exercise.
    5. Make It Reflect a Personality: Some entrepreneurs like to focus on the product and the innovation—great, reflect that in the communication. Some entrepreneurs like to focus on energy and momentum—great, reflect that in the communication. Some entrepreneurs love the people side and characters, both in and outside their business—great, reflect that in the communication. Entrepreneur updates and communication are more fun when they reflect the voice and style of the person behind them. Don’t be afraid to make it feel and sound authentic.

    Ultimately, regular entrepreneur communication helps everyone. It helps the entrepreneur get their thoughts, metrics, goals, and reflections down in one place. It helps partners, mentors, advisors, and investors stay up-to-date with both the good and the bad, as well as ways they can help and contribute to the mission. And when the journey has come to a close, it provides a diary of sorts, documenting all the craziness and effort required to build something from nothing. Every entrepreneur should write a regular communication, and the best time to start is now.

  • When It’s Time to Move on From a Successful Startup

    One of the harder conversations I have on an infrequent but recurring basis is meeting with entrepreneurs who are gung-ho, motivated, and excited about their stalled startup. Of course, they don’t want it to be a stalled startup. They want to keep growing and expanding, but for whatever reason, it’s not in the cards.

    Last month, I had one such conversation with an entrepreneur who had built a small business with many customers. Yet, no matter what he tried, the growth wasn’t there. Over the course of many years, he had willed the business to a sustainable size with a dozen employees, but the ceiling had been reached. Unfortunately for entrepreneurs, this is one of the most challenging situations. After years of blood, sweat, and tears to build a business with paying customers who love the product, and a strong desire to grow, it becomes clear that, at this moment in time, with this product and this team, further growth isn’t going to happen.

    For this particular entrepreneur, I asked a series of questions:

    • If you weren’t working on this business, what would you do?
    • If you stepped away from the company, what percentage of your growth plans for next year would be achieved?
    • If you found a buyer and sold the business, what would the acquirer do with it?
    • If you could wave a magic wand, what would you change about the business?

    Knowing I will never know as much about the startup as the entrepreneur does, my goal is to get them thinking from a first-principles perspective about where the company is headed, what’s best for the business, and what’s best for them at this stage of the journey.

    As expected, this is often a difficult and awkward conversation for the entrepreneur. Everyone—rightfully so—tries to be supportive, encouraging, and focused on helping them continue to grow the business. However, sometimes the entrepreneur has done everything in their power, and it no longer makes sense to continue down the same path.

    As an entrepreneur, operating in these gray areas, where there’s no perfect information and judgment calls must be made, is part of the journey. Sometimes, the call that needs to be made is to move on and find a home for the startup so the entrepreneur can make things right by the employees, partners, and investors. Then, the entrepreneur can start their next journey.

    When further growth and new milestones are no longer achievable, it may be time to evaluate all opportunities and consider whether it’s time to move on from a successful startup. 

  • Daily Check-in Amongst Entrepreneurs

    Back in 2011 and 2012, Pardot was experiencing rapid growth, generating millions of dollars in recurring revenue. As an entrepreneur who enjoyed starting new ventures and identifying potential business ideas, I regularly engaged with other aspiring entrepreneurs. By that point, I was collaborating with several excellent entrepreneurs, including Craig Hyde on Rigor, a web performance monitoring platform, and Kyle Porter on Salesloft, a sales engagement software platform.

    One of our early initiatives was a daily check-in among all of us. This simple yet effective practice involved gathering for 10 minutes each morning to answer three straightforward questions: What did you accomplish yesterday? What are you going to do today? Are there any roadblocks?

    This approach resonated with us as it should for any team or business stage. However, it was particularly valuable to our group of entrepreneurs working on their own ventures. Entrepreneurship is a rollercoaster of ups and downs, with highs and lows that are best shared with people we trust. But by having a small group of like-minded individuals check in with each other daily, we created an accountability network.

    We shared ideas faster, identifying what was working and what wasn’t. We calibrated the different components of our businesses, exploring how they could complement each other. There’s a lot of talk about remote and hybrid work when the goal is to grow as quickly as possible, both for the business and for the individual. While navigating the challenges of starting from scratch, entrepreneurs would benefit from finding a cohort of other entrepreneurs, preferably a small group of those who genuinely enjoy helping each other.

    At that stage of our careers and entrepreneurial journeys, maintaining a standing daily check-in proved invaluable. It allowed us to meet, share our experiences, and grow together as a group. Entrepreneurs should find a peer group and look for ways to grow faster with activities like a daily check-in.

  • The Unknown Entrepreneur Arc

    Last week, I met an entrepreneur for the first time and asked one of my favorite questions: why did you start your company? He shared his journey, which began with participating in a college engineering organization that exposed him to an industry. From there, he became heavily involved and achieved some success among the school competitions. This led to job in the field, which quickly revealed an emerging gap in the market. Recognizing this, he decided to start a business to solve the problem. Now, he has millions of dollars in revenue and a tremendous market opportunity ahead of him.

    Hearing his story reminded me of my own journey. I started by building small PC apps followed by websites. Over time, I identified an opportunity for a new class of software that made it easier to update and manage websites. This led to the idea of creating software to make B2B marketing more productive, which eventually inspired a whole host of other ideas.

    Reflecting on both his journey and my own, my biggest takeaway—beyond the clear influence of luck and timing—is that the best thing a potential entrepreneur can do is to put themselves out there. Observe trends, find ways to get involved, and do interesting work. You never know where it might lead.

    Potential entrepreneurs would benefit from studying the stories of others. It quickly becomes clear that much of entrepreneurship involves trying new things, experimenting, failing, and maintaining a mindset that opportunities are abundant. The world is always changing, with new trends and tailwinds constantly emerging.

    While it’s popular to say, “Follow your passion,” it’s better for potential entrepreneurs to develop an eye for how the world is evolving. Becoming a student of what’s changing and why will lead to opportunities.

  • Beware of Throwaway Comments as a Founder

    Last week, I caught up with an entrepreneur who shared one of his recent lessons learned about the unintended consequences of throwaway comments as a founder. In the early days of a startup, everyone is involved in everything—from frontline tactics to strategic initiatives. However, as the startup grows, more team members are brought on, and specialization gradually increases. Over time, teams and individuals are assigned to implement and manage different projects within the organization.

    This transition—from everyone doing everything to a more mature, scalable organization—requires founders to pay closer attention to their comments and ideas. It’s easy to be the loudest voice in the room, especially in a small team, but this often leads to other team members holding back their thoughts or feeling that enough has already been said. Over time, this dynamic can escalate. Eventually, founders may find that their casual comments or quick ideas are taken as urgent directives, leading to unnecessary or premature actions.

    I’ve experienced this myself. For instance, I might casually say, “Why don’t we try this approach?” or “We should add this feature,” without fully thinking it through. A week or two later, the team might come back with the suggestion implemented, and I realize I didn’t weigh the pros and cons carefully. What I thought was an offhand remark turns into completed work—work that may not have been the best use of time.

    This disconnect often happens because expectations weren’t clearly set. To address this, I’ve learned to encourage team members to speak first and make a point to speak last in group settings. Additionally, when I share ideas or suggestions, I preface them by saying they’re just ideas, part of a brainstorming session, or potential directions to explore. Over time, I’ve become more mindful of setting expectations—clarifying whether I’m sharing an idea for consideration or giving a directive that requires action.

    Of course, how and when these distinctions are communicated may vary depending on the personalities and work styles within the team. Repetition and consistency are often necessary to ensure clarity. As a founder of a growing organization, it’s inevitable that a throwaway comment will sometimes be taken as a high-priority order. This makes it all the more important to communicate clearly and distinguish between brainstorming and actionable plans.

    In the early days, throwaway comments might not seem like a big deal. But as the company scales, founders need to be deliberate in communicating their ideas and recommendations, ensuring their intentions are understood. A clear distinction between casual brainstorming and actionable directives helps the team prioritize effectively and avoid wasted effort.

  • The Quality of Entrepreneur Interactions

    Last week, I was talking to an investor about an entrepreneur he really enjoyed working with. Hearing the joy in his voice, I inquired about what made the experience so delightful. He said it was the quality of the entrepreneur’s interactions.

    This idea has been on my mind ever since: the quality of interactions. After asking more questions and exploring the idea myself, here are a few examples of quality interactions between an entrepreneur and an investor:

    1. Timeliness of Response

    Whether it’s a phone call, email, or text, responsiveness matters. Of course, there’s always a lot going on, but some people manage their responsiveness better. Even if they don’t have time for a full conversation, a quick message like, “I’m tied up for the next few hours (or the day), but here are some good times to catch up,” or “I’ll get back to you by [specific time],” goes a long way. Quick, clear communication builds trust.

    2. Thoughtfulness on Unknown Questions

    Investors frequently ask entrepreneurs questions they might not immediately know the answers to:

    • What does this customer cohort look like?
    • How has this spend changed over time?
    • Where is the market headed in this sub-segment?

    It’s normal not to have all the answers. However, some entrepreneurs try to answer everything, even when it’s clear they don’t know. It’s much better and more thoughtful to respond with something like, “Great question. I don’t know the answer to that, but I’ll research it and get back to you.” Acknowledging what you don’t know and committing to follow up shows maturity and professionalism.

    3. Enthusiasm and Passion

    While entrepreneurs are generally optimistic—sometimes to a fault—those who demonstrate genuine passion and excitement are more enjoyable to interact with. That said, entrepreneurs shouldn’t fake enthusiasm, but ramping up energy and excitement within a natural spectrum of authenticity can make a big difference.

    4. Effort in Materials

    Investors often request board decks, data room access, financial models, etc. Everything an entrepreneur sends to an investor reflects their leadership, even if they didn’t create the document themselves. Typos, grammar mistakes, or low-quality work can reflect poorly on the business. With today’s AI tools, it’s easier than ever to ensure high-quality output. Taking the time to deliver polished, accurate materials builds credibility.

    5. Rhythm of Communication

    Investors value reliability and consistency in communication. Regular updates, such as a weekly email or monthly snapshot, can keep investors informed and confident in the business’s progress. Unfortunately, most entrepreneurs don’t take this proactive approach, leaving investors to request updates. Entrepreneurs who develop a consistent communication rhythm—showing transparency and reliability—provide peace of mind and demonstrate that these habits will continue as the business grows.

    People like to work with others who are thoughtful, conscientious, and care about the quality of interactions. This dynamic is especially important in relationships between entrepreneurs and investors, which often span many years or even decades.

    Recognizing the importance of timeliness, thoughtfulness, enthusiasm, effort, and consistent communication can significantly strengthen these relationships. Entrepreneurs would do well to evaluate their current level of interaction and look for opportunities to enhance or improve it.

  • Thiel’s Seven Questions Every Business Must Answer

    I always enjoy when entrepreneurs share their favorite books. Personally, I gravitate toward entrepreneur biographies, books about startup ideas, and general human interest. When Peter Thiel’s book Zero to One came out 10 years ago, I devoured it and recommended it to all my friends. Since then, I hadn’t re-read it, as I believed it was better to focus on books I hadn’t read before. However, I’m changing that approach and starting to revisit books I haven’t read in many years.

    Among the lists of popular startup books I regularly see, Zero to One is consistently included, so I decided to give it another read. It’s incredible and remains highly recommended. For all entrepreneurs, the section on the seven questions every business must answer is invaluable (pg 153):

    1. The Engineering Question
      Can you create breakthrough technology instead of incremental improvements?
    2. The Timing Question
      Is now the right time to start your particular business?
    3. The Monopoly Question
      Are you starting with a big share of a small market?
    4. The People Question
      Do you have the right team?
    5. The Distribution Question
      Do you have a way to not just create but deliver your product?
    6. The Durability Question
      Will your market position be defensible 10 and 20 years in the future?
    7. The Secret Question
      Have you identified a unique opportunity that others don’t see?

    Entrepreneurs would do well to answer these questions not only before starting a business but to revisit them on a regular basis in the context of their current direction and initiatives. Products and business models are dynamic, just like most things, and it’s easy to get in a rut without zooming out and asking the big questions consistently. Every business must answer these seven questions both for today and tomorrow.

  • In Appreciation of Technological Progress

    Last week, I was working on some Google Sheets, analyzing data and using various tools in combination with ChatGPT, and I was just in awe of technological progress. The power we have today is truly incredible.

    When I was in high school, I participated in a program called an externship. A few times a week during my last two periods, I would go to an internship at a local business called Super-Lube, an oil change company with a dozen locations throughout the Florida panhandle. My role was to shadow the COO and assist him with various special projects. The project that stands out the most was one where, every week, he would receive a printout of each store’s sales numbers, oil changes, filter changes, product upsells, hours worked, labor costs, and more. This printout contained weekly updates for each store across multiple categories.

    My task was to examine the printed spreadsheet by hand, looking for any numbers that seemed unusual on a week-to-week basis. While there might have been some seasonal variations or differences based on the time of year, most weeks were fairly consistent. The ultimate goal of this manual exercise was to detect any signs of theft at individual stores. This was a weekly project that the COO did by hand, repeatedly.

    A couple of decades later, technology has made this task—and many others—not only fully automated but also simpler and more insightful. My first introduction to spreadsheets was through printouts at an oil change business, and now, I sit here appreciating the power we have at our fingertips. I’m a techno-optimist and believe we have an exciting future ahead. Sometimes, it’s worthwhile to pause and reflect on what has been, what is, and what will be.