Notes from the Zendesk IPO Filing

Zendesk, one of the hottest and fastest growing Software-as-a-Service (SaaS) companies just filed their S-1 to go public. Zendesk makes help desk software for support teams to interface with customers in an efficient manner. Zendesk started at the same time as Pardot back in 2007, so I have a sense of nostalgia watching our respective…

Purposefully Adding Friction to a Process

Generally, I’m a big proponent of making things as frictionless and simple as possible. Whether it’s product pricing, customer onboarding, support channels, or any number of other items, less headache is better. Now, there are certain things where adding friction actually adds value, especially when done in a tasteful way. Here are a few areas to…

Sales Development Team: Most Important Sales Process Innovation in 10 Years

Kyle Porter shared Craig Rosenberg’s great new post The Sales Development Team: A Proven Framework for Success. Sales development became popular after Predictable Revenue hit the startup circuit a couple years ago. Now that I’ve seen sales development teams in action at several companies, I believe it’s the most important sales process innovation in the last 10 years. Here…

Lack of Liquidity With Angel Investing

A common adage in angel investing is “invest an amount that you don’t care about losing.” Now, it isn’t that you want to lose any money as cash is cash, whether it’s $10,000 or $100,000. Yes, angel investing is risky, but there’s also no liquidity for an extended period of time, if ever. So, if…

Excitement of Kicking Off a New Project

As an entrepreneur, one of the most exciting things to do is to kick off a new project. Now, many entrepreneurs aren’t the best at finishing all projects (looking at myself, guilty as charged), but starting new initiatives comes naturally. One important entrepreneurial trait is being able to see and appreciate what will be achieved in the…