What People do Absent Information

We’ve all heard the saying that it is better to over communicate than under communicate. One of the things that’s been proven to me time and time again is that absent information, people make up ideas to fill the void. This isn’t a malicious act, rather it is human nature.

My recommendation for entrepreneurs is to pursue a multi-modal communication strategy including some of the following mechanisms:

• Daily stand-up scrums
• All-hands meetings
• Department briefings
• Email (keep it concise!)
• Breakfast/lunch
• Phone including voicemails

Again, over communicating is better than a lack of communication. Remember to control the message and not let false information fill the gaps.

What else? What other strategies work well for communication?