With so many metrics out there, it’s easy for a startup to get bogged down looking for the elusive “perfect” KPIs to monitor. From a CEO perspective, I always like to focus on keeping it as simple as possible with no more than two high-level numbers for each department to report on weekly. Now, of course, there are many more metrics tracked behind-the-scenes, but a small number makes it easy to concentrate.
Here are seven ideas for startup metrics to track on a weekly basis:
- Annual recurring revenue — the current run rate of the business, which represents the health of the enterprise from a top-line, financial vantage point
- Lost recurring revenue — the amount of annual recurring revenue that churned in the previous week
- Weighted sales pipeline — the amount of new annual recurring revenue expected to be added in the next 30 days, weighted by likelihood of closing
- New marketing qualified leads — the number of new leads that came in the past week that meet marketing’s definition of a qualified lead
- New marketing pipeline value — the dollar amount of sales opportunity pipeline added in the past week from marketing qualified leads (the marketing qualified leads don’t have to have come in the same week)
- New on boarded customers — the number of new customers that have finished the quick start/on boarding process in the past week
- Net promoter score — the percent likelihood of customers surveyed in the past week to recommend the product to a colleague or friend
Bonus: if the startup is venture backed, another important metric is burn rate or number of months until the business runs out of money.
Tracking metrics on a weekly basis, displaying them on a public LED scoreboard, and making sure everyone knows where the startup stands, is a great way to align the company and hit the goals.
What else? What are some other startup metrics you really like to track?
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