David Cummings on Startups

3 Tools for Improving Call Volume of Inside Sales Teams

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David Cummings

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Sales is great because it’s so black and white as to what is, and isn’t, working. To complement an inside sales teams’ efforts, there are a number of solid tools for web-based sales and marketing, like Salesforce.com and Pardot, but there’s an area that has been underserved: web-based tools to improve outbound call volume. Over the past two years several tools have emerged to help make sales reps more effective via higher call volume.

Here are three tools to help improve call volume of inside sales reps:

Of course, there’s more to sales than call volume, but activity is directly correlated with results.

What else? What are some other tools for improving call volume of inside sales teams?

Comments

2 responses to “3 Tools for Improving Call Volume of Inside Sales Teams”

  1. roykeely (@roykeely) Avatar
    roykeely (@roykeely)

    Click to call using skype in tandem w/ SalesForce or SugarCRM

    Reply
  2. swagner27 Avatar
    swagner27

    Having gone through this optimization ourselves. There are some other inter-related tools you need to have to do the job :
    1. Headsets
    2. Great VOIP service
    3. Call Recording
    4. Dual Monitors

    * Headsets – Sounds simple enough, but get high quality ones that enable comfort for wearing a long time. Wether you go wireless or
    * High quality VOIP service- (not ringcentral). Nothing frustrates a rep then latency via VOIP. Get the best. Plus, mobility = enable your team to call anywhere – office, home, conference room, destop soft phone, desk phones, etc.
    * Call recording – Want to get more dials, listen to calls and assist your team.
    * Dual Monitors – allows reps to use a crm along with opening/referencing any app or website.

    Reply

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