Blog

  • Thoughts on Salesforce.com Acquiring RelateIQ

    Earlier today RelateIQ announced that they were going to be acquired by Salesforce.com for up to $390 million. Now, I haven’t used RelateIQ but I’ve heard from a number of people that their approach to reimagining the CRM into a system focused on relationships is one of the best available, albeit still early. Instead of the standard CRM interface focused on leads, contacts, opportunities, tasks, etc., RelateIQ scans your email server and calendar (Microsoft Exchange and Google Apps) as well as other data sources to build an understanding of what’s going on and then provides automated recommendations (e.g. you should contact X as it’s been Y days since last touch point). Put another way, many people detest CRMs because of all the manual data entry and RelateIQ takes activities already performed and makes sense of them.

    Here are a few thoughts on Salesforce.com acquiring RelateIQ:

    • CRMs feel clunky and out-dated thereby creating an opportunity for an upstart to capture mindshare around a new type of CRM, and RelateIQ was leading the charge
    • Data entry is one of the most cumbersome aspects of a CRM and RelateIQ had already made great progress minimizing data entry
    • Salesforce.com wants to create a new X division to experiment with advanced technologies, much like Google X, and RelateIQ is believed to fulfill that function (via VentureBeat)
    • Salesforce.com is serious about preventing a next-generation CRM from disrupting them, so much so that they’d pay ~100x run rate for RelateIQ (see speculation from Jason Lemkin on Quora about RelateIQ’s run rate)
    • The CRM market still needs a clear #2 player, and with RelateIQ off the market, the chance they earn that spot is greatly diminished (HubSpot is still well-positioned)

    Salesforce.com has a done a great job helping other acquired product-lines grow like Pardot and Heroku. I’m looking forward to seeing how things play out with RelateIQ.

    What else? What are some other thoughts on Salesforce.com acquiring RelateIQ?

  • Liquidity Preferences are not Liquidation Preferences

    Back in the summer of 2009 we were out trying to raise venture capital for Pardot (we didn’t end up raising any money). During the fundraising process we pitched over 30 different VCs including several famous ones. At one point we were out on Sand Hill Road meeting with a well-known venture capitalist and yesterday’s topic of liquidity preferences came up.

    Mid-way through the conversation he stopped us and said, “You know guys, it’s a liquidity preference and not a liquidation preference. I have another entrepreneur in our portfolio who constantly refers to it as a liquidation preference. Liquidations are bad. Liquidations are when the company goes out of business and all the assets are sold. Liquidity preferences come into play when the company is bought, and it’s usually in a positive context.”

    From that day forward, whenever someone mentions a liquidity preference, I always think of the VC and his comments that a liquidity preference is not a liquidation preference.

    What else? Have you heard someone confuse the term liquidity with liquidation?

  • Current Market for Liquidity Preferences and Dividends

    Recently an entrepreneur asked me what the current market was for liquidity preferences and dividends for institutional investors funding startups in the region. As a background, liquidity preferences are a provision investors often ask for as part of a preferred security that guarantees them some amount of money before other shareholders receive any money in the event of a sale.

    Within the concept of liquidity preferences there are non-participating preferred and participating preferred. Non-participating preferred means that the investor gets some amount of money back first (usually the amount invested) and if the amount of the sale is large enough, then everyone participates based on their percent ownership. So, if an investor invests $1 million and has a 1x non-participating preferred equity and owns 25%, if the company sells for at least $4 million, then everyone gets paid based on the percent of the company they own. If the company sells for less than $4 million, the investor gets their $1 million back first and the remaining amount of money is split amongst the other shareholders based on the percent they own.

    Participating preferred is where the investor gets some amount of return on their investment (usually the amount invested) and gets the percent ownership of the remaining amount of the proceeds regardless of the amount of money. These types of investments effectively reduce the valuation of the company by the amount of the participating preferred investment. So, if a company raises $1 million with a 1x participating preferred investment at a $3 million pre-money valuation, the valuation is effectively $2 million pre-money due to the participating preferred equity. If the company sells for $4 million, and the investor owns 25%, the investor gets $1 million plus 25% of the remaining $3 million, which equals $750,000, for a total of $1,750,000. You can see that 25% ownership of a $4 million exit doesn’t normally equal $1,750,000 unless they have this type of provision.

    Dividends are typically in the form of cumulative and non-cumulative with the difference being if the dividends compound every year or stays fixed based on the original investment. With a $1 million investment and non-cumulative dividends of 8%, the effective amount owed for the dividends goes to $80,000 per year. With a $1 million investment and cumulative dividends of 8%, the effective amount owed goes to $80,000 in year one, $86,400 in year two, $89,000 in year three, etc.

    The current market for the region is a 1x participating-preferred liquidity preference with an 8% cumulative dividend. On a simple level this means investors are offering valuations higher than might be expected for entrepreneurs with a tradeoff of serious downside protection in the event the investment doesn’t do well. Again, this is more for institutional investors and not as typical with angel investors and seed rounds.

    What else? What are some other thoughts on the current market for liquidity preferences and dividends?

  • Breaking the Minor League of Startups Mentality

    OK, I admit it. Tech entrepreneurs outside Silicon Valley often have a chip on their shoulder. There’s this pervasive idea that if you’re in the Valley you’re competing in the Major Leagues, otherwise you’re playing in the Minors. The majority of the press is about startups in Silicon Valley, the majority of the unicorns (companies valued over $1 billion) are in Silicon Valley, and the majority of the venture capital invested in the entire country is in Silicon Valley. What’s a tech entrepreneur to do?

    Here are a few ideas on breaking the minor league of startups mentality:

    • Spend more time talking about local success stories (e.g. recent exits and job creators)
    • Focus energies on playing to the local strengths (e.g. quality of life, employee loyalty, cost of living, etc.)
    • Engage with local entrepreneurs through Entrepreneurs’ Organization and Young Presidents’ Organization
    • Organize events with doers and avoid the naysayers

    In the end it’s all about attitude and outlook. Inevitably there’s going to be people who failed and believe it’s the community’s fault as well as negative people that look to bring the community down. Positive, optimistic entrepreneurs will keep pushing forward and work to make their startup successful as well as make the community more successful.

    What else? What are some other thoughts on breaking the minor league of startups mentality?

  • A Guide to Atlanta’s Startup Scene

    Paul Judge has a great guest post on PandoDaily titled Hip-hop, housewives and hot startups: A guide to Atlanta’s startup scene. He lays out the standard talking points around Georgia Tech talent, large number of Fortune 500 companies, recent exits like AirWatch to VMware for $1.4 billion, and hot startups like BitPay and Yik Yak.

    Beyond the prose, the real meat is embedded in a 67 page slide deck on Scribd called The Guide to Atlanta’s Start Up Scene.

    Here are a few more talking points I’d add to the deck:

    Paul did a great job on the content and I’d recommend reading The Guide to Atlanta’s Start Up Scene.

    What else? What are some other things you’d add to the Atlanta startup scene slide deck?

  • Successful Tech Entrepreneurs are as Rare as Pro Athletes

    A little over a year ago I was talking with a super successful tech entrepreneur and I asked about his thoughts on angel investing. He immediately replied that 19 out of his 20 angel investments had lost him money and that the one that made money didn’t make him whole across all his investments. Next, he offered up something that’s always stuck with me: successful tech entrepreneurs are as rare as pro athletes.

    Think about it for a second: how many pro athletes, ones that actually made/make a great living doing their sport, do you know? For me, the answer is zero. How many kids from the high school baseball/basketball/football team go on to become pros that make a good living? Nearly zero. Now, in that same context, how many tech entrepreneurs make it big (e.g. make $10 million personally within seven years)? Nearly zero.

    Perhaps the next analogy here is that the well-known tech accelerator Y Combinator is the IMG Sports Academy of the startup world. Regardless, the next time you think of successful tech entrepreneurs, consider them as rare as pro athletes — it’ll change your perspective.

    What else? What are some other thoughts on the idea that successful tech entrepreneurs are as rare as pro athletes?

  • The Valuation Disconnect Between Seed Rounds and A Rounds

    There’s a strange phenomenon in the startup world where entrepreneurs work hard to justify a valuation for a pre-revenue seed round based on the team, market dynamics, etc.. In the end, seed round valuations are often in the $1.5 to $3 million range, and there’s little rhyme or reason from one to the next.

    Now, that same entrepreneur who was able to raise a $500,000 seed round at a $1.5 million pre-money valuation goes out to raise a Series A round. Only, this time it’s different. This time the investors look at the startup’s metrics. Things like annual recurring revenue, trailing twelve months revenue, daily active users, growth rate, renewal rate, etc. become the main discussion points for valuation.

    Say, as an example, the entrepreneur has $1 million in annual recurring revenue with strong growth and renewal rates. For an institutional investor, the valuation would typically be 4-8x run rate. Competitive deals with multiple investors fighting to lead the round ultimately lead to higher valuations. So, that same company 18 months earlier with little-to-no revenue raises money at a $2 million post-money valuation now has a million dollars in recurring revenue and raises $3 million at a pre-money value of $5 million for a post-money valuation of $8 million. While $8 million is dramatically more than the $2 million from 18 months prior, in reality the business is worth many times more than the seed since it has serious revenue and customers, and is much more likely to be successful long term.

    There’s a valuation disconnect between seed rounds based on dreams and A rounds based on metrics. As an entrepreneur, it’s important to understand this and understand the psychology of investors.

    What else? What are some other thoughts on the valuation disconnect between seed rounds and A rounds?

  • Over-Communicating in a Startup

    I’ll be the first to admit it: I’m not the best at communicating. I have a ton of ideas in my head and I know exactly where we’re going, but I have a tendency to overlook the fact that just because I feel confident about things that everyone else feels confident as well. Fortunately, I recognize that communicating is critical, so I’ve come up with a rhythm and process. In general, I think entrepreneurs should err on the side of over-communicating.

    Here are a few ideas to help with developing a communication rhythm:

    For some entrepreneurs, communicating consistently and clearly comes naturally. For others, like myself, communication takes a more deliberate rhythm and process. Entrepreneurs should work hard to over-communicate with their constituents.

    What else? What are some other thoughts on over-communicating in a startup?

  • Early Adopter Users and Startup Communities

    When starting out one of the biggest challenges is finding early adopter users. You know, the types of people that love trying new things and are happy being the guinea pig. As part of customer discovery, it’s important to talk to as many relevant people as possible and work to find the best opportunity in the market. Even when someone says they’re interested in a potential product, it doesn’t mean they’ll actually use it. Using a product requires a behavior change and behavior changes are hard, very hard.

    One of the big benefits of startup communities, like the Atlanta Tech Village, is a built-in group of early adopters. Here are a few of the great things about startup community early adopters:

    • Desire to dive in and try out a product in the wild with minimal handholding
    • Willing to provide direct feedback and not sugar-coat things (friends are often tough early adopters due to not wanting to hurt any feelings)
    • Actively make introductions to other people outside the community that are good candidates to be early adopters
    • Eager to act as a reference to talk to other potential customers and share their experience with the product (references and testimonials are always gold, especially so in the early years)

    Early adopters are critical for entrepreneurs and the difficult process of finding users is slightly easier with a strong startup community. The larger and stronger the community, the easier the process.

    What else? What are some other thoughts on early adopter users and startup communities?

  • Angel Follow-On Funding Based on a Defined Strategy

    After my post Only Doing Seed Investments Without Follow-On Funding I received a number of interesting comments. The one that resonated the most with me was that I shouldn’t have a one-and-done investing strategy, rather, I should set up a defined strategy for follow-on funding so that it’s transparent to all the entrepreneurs and it’s more methodical. Yes, if I do it, it would partially defeat the goal of seeding as many startups as possible, but if I did follow-on funding based on a strategy, and the strategy generated greater returns in a reasonable amount of time, then there’s more money available to seed startups. Having a defined strategy also helps with the signaling problem where subsequent investors would see it as a negative if I didn’t participate in the follow-on funding, assuming I did some follow-on funding with other investments.

    Here are a few ideas around a defined strategy for follow-on funding as an angel investor:

    • Decide on an investment ratio for follow-on dollars in the 1:20 range (e.g. if the startup raises another round of $1 million, only participate pro-rata up to $50,000 since it’s 1/20th of $1 million)
    • Participate pro-rata in subsequent rounds until a defined cap is reached (e.g. no more than $750,000 total in any single company, much like venture capitalists have in their limited partner agreements that no more than a designated percentage of the fund can go into any single company)
    • Require a certain annual recurring revenue threshold of $1 million to participate, so that pro-rata rights are only exercised once the startup reaches a certain size (even if that means skipping a round where they weren’t at the threshold yet)

    Over time I’ll evaluate these ideas and others to decide if I want to do follow-on funding based on a defined strategy.

    What else? What are some ideas to incorporate into a defined strategy for follow-on funding as an angel investor?