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  • Pros and Cons of Having Parallel Startups – Part 1 Pros

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    One of the questions I get on a regular basis when talking to other entrepreneurs is “why do you have multiple companies?” In general, I’m against having parallel startups because it takes so much time and energy to make one successful, let alone several. For me, the opportunity presented itself because my first company was in a great spot with a management team that had worked together for several years and complemented each other well. This freed up my time to explore new product ideas to solve problems I had encountered — there were many itches I wanted to scratch.

    Here are some pros of having parallel startups:

    • Ability to work on wider range of projects and challenges
    • Centralized back-office for HR, accounting, and office management
    • Shared office space for better economies of scale (e.g. great internet connection, snacks, games, etc), pseudo co-workers, and more
    • Increased idea and experience sharing among the startups
    • Better likelihood of getting the market timing right, which I believe is one of the most critical elements
    • Startup-specific stock option pools

    Tomorrow I’ll talk about the cons of having parallel startups, the biggest of which is that without sufficient resources and dedication by team members, a startup won’t make enough progress to become viable. Having parallel startups can work well with the right pieces in place, the most important being either a successful startup with a complete management team or extensive resources to fund the ideas for extended periods of time.

    What else? What are some other pros of having parallel startups?

  • Consider Future Manual Labor When Adding New Features

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    When implementing new product features it’s important to consider future manual labor and support burdens. Often, there are several different options available with vastly different on-going implications. Personally, I can think of at least two features where we took the easier product engineering route and had north of 5x the manual labor to deal with due to the decision before we finally got back to upgrading the feature and did it the better way.

    Ask yourself this: does spending an extra 50 or 100 engineering hours result in saving 250+ hours in the future? It might seem painful to allocate the software development time to the feature now, especially if there’s some quick and dirty solution, but future productivity could be mortgaged. Even though I’m an advocate of keeping things simple and getting the minimum viable functionality out the door, sometimes it’s important to consider the minimum viable and sustainable functionality.

    What else? Do you consider future manual labor when adding new features?

  • Percent Ownership of a Company Isn’t the Same as Economic Interest

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    A friend of mine in CA has a small startup that has been approached by a couple of larger startups looking to do an acquihire. He reached out to me for advice and shared the rough terms, one of which was the percent ownership of the parent company: 0.2%. Now, this potential acquirer is a larger company, and worth a significant amount, but 0.2% without details doesn’t mean much.

    Percent ownership of a company isn’t the same as economic interests.

    After hearing the 0.2% amount I quickly asked several questions to which he didn’t have the answers:

    • What does the capitalization table look like?
    • How much are the liquidity preferences (often 1x the money invested)?
    • What type of liquidity preferences do they have (participating preferred or non-participating preferred)?

    A bonus question is “What levels of future funding are anticipated and how will that dilution affect things?” The general idea is that even if it looks like some dollar amount of equity based on percent ownership, it can be significantly less valuable in terms of economic interests and the size of exit necessary to be as good.

    What else? What other considerations do you have for percent ownership vs economic interest?

  • What’s Your Best Price

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    What are the six most profitable words of all time? Answer: do you want fries with that? In a reverse fashion, every entrepreneur should know the four best money saving words: what’s your best price? Most items are negotiable and you won’t get a discount unless you ask.

    Cash is one of the top three responsibilities of a CEO (along with setting vision and getting the right people on the bus). It’s in this regard that the CEO needs to set the tone that getting a competitive price from suppliers is a core requirement. Everyone in the startup should have “what’s your best price” on their lips when talking to vendors.

    Now, when doing pricing for our products I’m a big proponent of fixed prices with no negotiating. This strategy ensures pricing integrity across customers, reduced sales cycles, and increased customer trust. It works particularly well with Software-as-a-Service products. But, most of the world works with negotiable pricing and “what’s your best price” should be asked in every engagement.

    What else? What do you think of using “what’s your best price” when negotiating?

     

  • The Search for Recurring Revenue

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    After talking with hundreds of entrepreneurs in the Entrepreneurs’ Organization and the community, one of the more repeated themes that comes up is the search for recurring revenue. The pattern is as follows: entrepreneur follows his/her passion, startup gets some traction after two or three years, revenue is lumpy, school of hard knocks teaches entrepreneur that inconsistent revenue is extra challenging, and finally entrepreneur starts searching for recurring revenue. Numerous entrepreneurs have brought this up to me.

    Here are some reasons why recurring revenue is desirable:

    • Allows for more consistent cash flow
    • Makes it easier to plan and forecast
    • Provides for better sleep at night knowing payroll will be met (assuming break even or profitable)
    • Enables easier year-over-year growth since the recurring revenue layers on top each year (assuming low churn)
    • Values a company more substantially, all things being equal, to a similar revenue and profitability company that isn’t recurring

    Recurring revenue is often more difficult to get going as the customer is financed over a period of time vs paying a lump sum up-front. In general, a recurring revenue business is the way to go, but much harder to achieve. The search for recurring revenue continues.

    What else? Have you talked to entrepreneurs searching for a recurring revenue business?

  • Atlanta Startup: Digital Assent

    Earlier this week I had the opportunity to spend time with Andy Ibbotson, CEO and co-founder of Digital Assent, which helps automate the patient check in process. Digital Assent was started in 2009 to provide a tablet-based software plus hardware solution for doctors’ offices. Specifically, they focus on simplifying the traditionally paper intensive and laborious process of signing in at fee-for-service specialty clinics like plastic surgeons and dermatologists (elective, out-of-pocket procedures). After starting the year with three employees they now have more than 30 and will end the year around 50 — crazy fast growth!

    Here’s a quick snapshot of the company:

    • Founded: 2009 in Atlanta
    • Employees: 30
    • Solution: PatientPad for doctors’ offices to have patients sign in digital and help start the transition to electronic health records
    • Funding: $10 million+ ($2 million Series A in February and $7.5 million Series B in June, and a line of credit from SVB)
    • Cool Fact: They picked the product name PatientPad and trademarked it before the iPad came out — good name selection!

    Digital Assent is off to a fast start and the only Atlanta company I’ve heard of that’s closed a Series A and Series B investment in the first six months of 2011. I look forward to watching their success.

    What else? Have you heard of Digital Assent and what do you think of them?

  • Creative Workarounds and Red Light Cameras

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    Part of building a successful startup is finding creative workarounds. One of the more creative workarounds I’ve heard recently involves red light cameras. A person in Georgia really didn’t like red light cameras and set out to get them banned in the state. After several failed attempts to get them banned via the state legislature someone came up with a creative workaround: pass a law such that lights with red light cameras must add one additional second to the yellow light display.

    Adding a simple extra second to the length of time the yellow light is shown seems like such a trivial change but it had a profound impact. See, many of the red light cameras are joint ventures with the manufacturers of the equipment and the local government agency. Well, by adding an extra second to the yellow light the number of tickets issued dropped precipitously (people pressing on the gas to make it through the light successfully do so with higher frequency when they have an extra second). With lower revenue from red-light-running-tickets, it was no longer profitable to manage and run the program at some intersections, so the cameras came down.

    Did you have a roadblock in your startup? What are some creative workarounds that worked for you?

  • When Inbound Marketing Doesn’t Work

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    Last week @agraber retweeted an article Inbound Marketing Deception Uncovered that cites a useful example of when inbound marketing doesn’t work. The general idea is that inbound marketing works for replicative businesses but not as much for innovative businesses early in the adoption lifecycle. Put another way, inbound marketing works if people are online actively searching for and talking about your category of product or service. If the category doesn’t have a name yet, or search/conversation volume is too tiny, you won’t see results using inbound marketing.

    Inbound marketing is still worth doing in this scenario so as to build up a cache of content and links to be in a strong position when the market grows. For this type of early adopter market, before the chasm has been crossed, the solution is to use outbound marketing including:

    • Online advertising
    • Email marketing
    • Cold calling

    Outbound marketing is, and will continue to be, an effective form of marketing, especially for early adopter markets.

    What else? What other times does inbound marketing not work?

  • Questions to Ask at Capital Factory Demo Day 2011

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    Next month I’ll be at the Capital Factory Demo Day 2011 on 9/7 in Austin, Texas. In addition to being my first time in Austin, I’m looking forward to learning how the startup community is similar and disimilar to the Atlanta community. Austin is like Atlanta in many ways — low cost of living, prominent university, numerous young professionals, and more. Atlanta wins when it comes to metro population, professional sports teams, and airport size but Austin wins when it comes to anchor technology company (Dell), coolness factor (Keep Austin Weird), and events (SXSW and live music).

    Here are some questions I’m going to ask people in the local Austin startup community:

    • What things are going well in the Austin startup community and what areas are struggling?
    • What group or organization acts as the heart of the community and what do they do?
    • Which local angels and VCs are actively investing and how many investments have they done in the past 12 months?
    • What local startups are doing really well? Which ones are close to an IPO?
    • What’s the B2B vs B2C startup mix like for the startup community?

    These aren’t hard hitting questions but rather the goal is to get a feel for the community and get a feel for what is and isn’t working. I’m looking forward to the trip.

    What else? What other questions should I ask and what should I look for in Austin?

  • The Tactical B2B Marketing Gameplan

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    Image by marc_buehler via Flickr

    Marketing is often an after-thought to first-time entrepreneurs when in reality lead gen should be built into the startup’s DNA on day one. With that said, marketing is often more difficult for entrepreneurs because of its delayed gratification nature. You see, when entrepreneurs are on the phone selling or on their MacBooks writing code, there’s immediately feedback — the deal is/isn’t moving forward or the new feature is now in place. With marketing, yes, you can see that blog post that was just written but you likely won’t see results for months. Entrepreneurs are often ADHD and seek out the next shiny object.

    The good news is that social media and PPC ads give more immediate results for marketing but that bad news is that marketing is much more involved and takes significant ongoing time and energy. Entrepreneurs need to have a marketing gameplan, and stick to it. Here’s a tactical B2B marketing gameplan:

    • Blog Posts: Write three blog posts per week (one thought leadership, one industry commentary, and one varied)
    • Twitter/Facebook/LinkedIn: Send at least one tweet/Facebook post/LinkedIn status update per day linking to industry content as well as any new blog posts, events, white papers, etc
    • White Papers: Write one new 7-10 page white paper per month with accompanying slide show and make it available on your site, on a landing page, on YouTube, on SideShare.net, and social media
    • Press Releases: Write one new press release at least every two months talking about a new release, event, award, etc and publicize it on the wire as well as social media
    • User Conferences: Hold one annual user conference to engage with clients, partners, and prospects in person
    • Books: Publish a printed trade paperback book about the industry and use it to educate customers, prospects, trade show attendees, and new employees

    This tactical marketing gameplan doesn’t have anything groundbreaking but by sticking to it over the course of months and years you’ll see a significant return on investment.

    What else? What do you think of this tactical B2B marketing gameplan?