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  • CEO Salary as Best Indicator of Startup Success

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    Last week I was talking with an angel investor that was lamenting an investment gone bad. The investment, at the time, looked great: big market opportunity, strong (supposedly) sales pipeline, $3 million+ already invested with a pre-money valuation less than invested, and strong investor downside protection for the bridge round. Quickly, after making the investment, the wheels started coming off the pre-revenue company with the sales pipeline proving to be much too optimistic, the burn rate not getting any better, and management not making the hard decisions.

    After he recounted the experience, I asked him how much the CEO made at time of investment: $175k. I asked about the CEO’s salary at the time of the major cuts post bridge round: $175k. At that point I mentioned the Peter Thiel opinion:

    The lower the CEO salary, the more likely the startup is to succeed.

    The angel investor said in retrospect that the CEO salary, especially after lack of progress and being pre-revenue, was a huge red flag. Moving forward he’s not going to make that same mistake twice.

    What else? What do you think of CEO salary as the best indicator of startup success?

  • How a Software Biz and Ecommerce Biz with $5M More Revenue are Financially Similar

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    At last week’s EO Accelerator education day on finance, the CPA put up a slide showing how a $3.5 million/year revenue consulting business could be exactly the same financially as a $20 million/year construction company (imagine the construction company flows through most of its revenues to sub-contractors). From a technology startup point of view, a similar story can be painted for a $10M revenue ecommerce business and a $5M revenue software company. It comes down to the cost of goods sold and the gross margins of the business.

    Here’s how a $5M revenue software company and a $10M revenue ecommerce company might look similar financially:

    • Ecommerce business – $10M revenue, $5M spent on inventory, $1M spent on outsourced warehouse and shipping, $4M left (margin)
    • Software business – $5M revenue, $1M spent on customer acquisition (cost of goods sold), $4M left (margin)

    Entrepreneurs enjoy talking about the number of employees they have as it’s a decent proxy for company size. Employee count and revenue are two very different things. The next time someone volunteers revenue size, consider their gross margins in making a comparison to other types of businesses.

    What else? Do you consider gross margins when thinking about the size of a company?

  • The Top Three Metrics for B2B Startups

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    Recently I was talking with a B2B tech entrepreneur who’s starting to get some traction in his business. To date, he’s been running around taking care of details and doing whatever it takes to be successful. Now, with a little bit of revenue coming in, he wants to start tracking more metrics and key performance indicators in the business. He asked what the top three metrics were for B2B startups and I quickly responded:

    1. Cash on hand – the only way to go out of business is to run out of cash. Know your cash, know your business.
    2. New qualified leads – the main bottleneck for growth, especially with SaaS startups, is qualified leads. Most entrepreneurs build a good product, but that doesn’t matter if you don’t have qualified leads that become customers.
    3. Weighted sales pipeline – sales directly feeds into cash, and a weighted sales pipeline is the best way to proactively understand the health of your startup going forward.

    Notice that two out of the three metrics are sales and marketing related. My recommendation is for entrepreneurs to plan on spending 3x their engineering costs on sales and marketing. The best customer acquisition execution wins out over the best product most frequently.

    What else? What are your top metrics for B2B startups?

  • Handling Calls from Associates at VC Firms

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    Earlier today I was talking with an entrepreneur and he was excited that an associate at a well known VC firm kept reaching out to talk with him. As a first time entrepreneur, the siren’s VC call is alluring, regardless of the VC’s job title. Quickly, I reminded the entrepreneur that associates at top VC funds are the best paid Ivy League educated junior cold callers out there.

    Here are a few tips on handling calls from associates at VC firms:

    • Remember that the associate has much more time than you do
    • Consider setting aside one afternoon a month to do any VC calls back-to-back as opposed to handling them whenever
    • Clarify before any calls whether it will be the associate or a partner — specifically request a partner on the call to get more info
    • Start building a relationship with VCs before you need/want money
    • Develop a list of questions in advance to gather industry info and introductions (the best VCs show value well in advance of investing)

    Calls from associates at VC firms are part of life in startups. If you’re going to engage with them, make good use of your time.

    What else? How do you handle calls from associates at VC firms?

  • Tips for Finding a Startup Job

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    Today I had lunch with an entrepreneur that’s been working on his own self-described lifestyle business for the past six years, making good money facilitating investment deals, and now wants to join a technology startup that’s building a great product with long-term value. He has a desire to be part of something larger than himself. I get introduced to many people that are looking for career and community advice like this but he came more prepared than most people I meet.

    Here are some tips for finding the next startup job:

    • Seek out warm introductions though mutual friends
    • Develop a “hit” list of the top 50 startups in your community that you’re interested in and have this list ready to get introductions and feedback from whomever you meet
    • Be specific about the types of roles and responsibilities you want
    • Provide social proof that you’re smart and gets things done
    • Look to pay it forward and help those you want help from

    With all this said, the most important thing is to develop a game plan and execute against it. Work towards finding a great startup to join just like you would to get a startup off the ground — luck happens when opportunity meets preparation.

    What else? What other tips do you have for finding a startup job?

  • Three Critical Metrics for an Ecommerce Site

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    A friend of mine is starting an ecommerce company so I asked a fellow EO member that owns an e-tail site for any advice. He mentioned SEO, customer service, and more as important to success along with three critical metrics. The metrics aren’t hard but they are incredibly important.

    Here are the three critical metrics for an ecommerce site:

    • Unique visitors to the site (web traffic)
    • Conversion rate of unique visitors to customer (average is 1.5% – 2.5%)
    • Average order per customer (the dollar amount spent by the typical customer)

    In fact, with these three metrics you can figure out the revenue of an ecommerce company quickly. The metrics aren’t particularly difficult but they drive the business.

    What else? What are some other critical metrics for an ecommerce site?

  • Evaluating Software Developer Resumes for a Startup

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    Recently my brother asked me for advice about evaluating software developer resumes as his successful Spanish dictionary startup is growing and hiring. The market for software developers is extremely competitive right now as startups and established companies are investing more in their web and mobile apps. A software developer should not be evaluated on her resume alone but it should be a good starting point in the hiring process.

    Here are some tips for evaluating software developer resumes for a startup:

    • Try and use the information provided to determine if they are smart and get things done
    • Look for indications they enjoy programming for fun outside of work, like personal projects, open source projects, etc
    • Research their cited Github account or open source projects and find out what they’ve contributed
    • Absent any or little work experience look at the quality of their college education (e.g. Georgia Tech) as well as their overall GPA and major GPA
    • Assess the selectiveness of their current employer as well as length of tenure at past positions (I like to see at least two years at each position, but this is very subjective)

    My favorite early indicator of a good software developer is a true passion for coding demonstrated by personal projects outside of work. We still require potential developers to develop custom code during the hiring process, pass a technical assessment, write essays, and, most importantly, fit in our corporate culture. A well done resume gets a software developer in the door, which is only the beginning of the process.

    What else? What other things do you look at when evaluating software developer resumes for a startup?

  • Strange Startup Customer Stories

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    We’ve had a number of strange customer/prospect stories over the years. With customers across a number of industries and geographies there’s bound to be some weird and unusual occurrences. Here a few of them:

    • A few weeks ago we received notice that our client was closing down, only to later find that their company was fraudulently making millions off NYC and their company founders had fled back to Asia
    • Several years ago we were finalists for a deal at a university and the day before they were supposed to make a decision a student went on a killer rampage throwing the project into a tailspin
    • One customer was talking to us about spending a normal amount of money and at the 11th hour asked to pre-pay for five years worth of our service creating one of our biggest deals ever due to budget they had to spend now otherwise they’d lose it the following fiscal year
    • One customer evaluated our product, chose a different product, spent a quarter million dollars with nothing to show for it, came back to us three years later, spent significantly less, and were very successful
    • One customer was bought by another customer which was then bought by another customer — small world

    Strange customer stories are bound to happen and these are a few of our more prominent ones.

    What else? Do you have any strange customer stories?

  • Turning a Failed Startup into a VC Job

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    This afternoon I had the opportunity to talk with a young entrepreneur turned VC. After getting his MBA from a prestigious school he moved out west to try his hand at a technology startup. For the first nine months he worked on his own dime before he quickly raised a bit under $1 million from a traditional venture fund that lead the seed round, a couple professors from B-school, an individual angel investor, and some family members.

    With 90% of the money spent, one pivot, and three theses proved wrong, he shutdown the startup and returned the remaining money to the investors. I asked about the experience, specifically how the angel investors felt once the startup was shutdown. He said he felt bad but moved on quickly. The VC fund said they’d back him again and the angel investors understood it doesn’t always work out.

    The angel investors were sent a nice bottle of wine and life moved on.

    A month later he joined a different VC firm and put entrepreneurship behind him.

  • Engineering Services Department Built on Product API

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    Earlier today I was talking to a successful SaaS entrepreneur and he was filling me in on some their latest initiatives. One of the things they had done that caught my attention was build an “Engineering Services” department that was staffed with software developers, but instead of working on the core application, they built small apps for customers using the product API.

    Here are some benefits of an engineering services department:

    • Acts as good training ground and pipeline for developers to start out and eventually move into core product engineering
    • Provides a way to build product add-ons that don’t interfere with the main application roadmap
    • Allows for customer development around potential new features that are originally spec’d as one-off customer apps

    Personally, I like to invest resources in the core product and look to partners to provide value-added services. An engineering services department is such a complement it warrants its own place in a startup, especially once scale has been achieved.

    What else? What do you think of having an engineering services department?