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  • When Competitors Raise Large Rounds

    Last week, I was talking to an entrepreneur who is building a new business. The company has some decent traction, and he’s deciding what to do next on the fundraising side. As part of the discussion, one important consideration that came up was how to think about a competitor recently raising a large round of funding.

    Historically, in startups, funding is often used to achieve a new milestone. For example, going from $5 million of revenue to $10 million of revenue in a short period, fueled by outside capital. Once that milestone is hit, another round is raised, and the cycle continues as the business scales. But in the age of AI, scaling certain startups has become dramatically faster, and the perceived market opportunity is much larger. As a result, startups that previously would have raised amounts more in line with their run rate and growth rate are now raising many multiples of what used to be normal at valuations dramatically higher than in the past.

    For entrepreneurs, especially in the context of competition, my recommendation is to always be market-aware and customer-focused. It’s easy to get distracted by competitor announcements, product launches, or flashy initiatives. But the most important thing is to listen closely to customers and build an opinionated vision of the future that you believe is right. That said, when you’re thinking about raising X dollars for the next round and you see a competitor raise 10X what you were considering, it naturally creates some consternation.

    The Pros of Raising a Large Round

    On the benefit side, the obvious one is having cash in the bank. A strong balance sheet enables more experiments, funds more initiatives, and gives the company breathing room. There’s a lot of advice out there about not needing to spend the money just because you raised it. But in practice, human nature pushes toward deploying that capital quickly, usually within 12 to 24 months, because it feels better to be aggressive and proactive rather than conservative and reactive.

    Another major benefit of raising at a high valuation is the perceived value of equity for recruiting. For example, if you have an employee option pool of 10% and your last round valued the company at $50 million, that pool is worth $5 million on paper. If instead the last round valued the business at $200 million, even with identical metrics, that same pool is now worth $20 million. That makes it far easier to recruit top talent when you can offer an engineer $500,000 in paper equity value instead of $125,000, while giving up the same ownership percentage. The last round’s valuation acts as a powerful marker in the recruiting process.

    The Cons of Raising a Large Round

    On the downside, the higher the valuation, the higher the expectations. Growth investors typically want 3–5x their money, and elite VCs are often looking for 100x outcomes. Raising at an inflated valuation means the eventual exit or IPO must be correspondingly larger for everyone to be satisfied.

    Another challenge is that the bar for the next round is dramatically higher. If you raise at an unusually high valuation and then need more money in 12–24 months, it can be demoralizing to face a down round. Down rounds often trigger negative side effects such as pay-to-play provisions or liquidation preferences, which can cause real pain inside the business.

    Final Thoughts

    When competitors raise large rounds, entrepreneurs should take the time to do some soul-searching about their own level of ambition. Do you want to “go big or go home,” or are you comfortable being the number two or three player in the market? Many markets are not true winner-take-all environments. More often, they resemble oligopolies or are divided into valuable niches where multiple players can thrive.

    Just because a competitor raises a massive round doesn’t mean you need to. But it is prudent to carefully weigh the pros and cons instead of reacting impulsively. There are many paths to building a successful business, and not all of them require raising huge sums of money.

  • Customer Value Financing Part 2

    Last week I was talking with an entrepreneur about financing options and the current fundraising climate. One of the topics that came up was customer value financing, an idea I first explored a couple of years ago.

    Customer value financing works like this: an investment company provides capital for sales and marketing efforts to acquire new customers. In exchange, the company receives a percentage of that new revenue until they are paid back, plus an equivalent of an interest rate. It is a form of non-dilutive financing that is not debt. Instead, it is essentially buying the right to a percentage of new revenue generated until a formula representing the desired return on investment is reached. Unlike traditional revenue financing, it is not a loan against the entire business and it does not claim existing revenue.

    General Catalyst first popularized the idea a few years ago and has since raised and deployed capital using this model.

    When I shared the concept with the entrepreneur, he had never heard of it. That prompted me to do some research, and what I found was surprising: the industry around customer value financing is basically nonexistent. I could be using the wrong terminology, and there may be capital providers offering similar structures under different names, but I was not able to find them.

    That led me to ask why a market has not emerged to meet this need. After thinking about it, my conclusion is that startups already have access to traditional venture debt from banks and private credit providers like Conductor Capital. For entrepreneurs who qualify, venture debt works well. It is also much simpler to explain: “Here is a loan for X million dollars, and here are the terms.” You take the money and run your business.

    By contrast, customer value financing, while arguably more aligned with growth-stage entrepreneurs’ goals, requires additional overhead. Defining, negotiating, auditing, and tracking incremental customer acquisition costs and resulting revenue adds a layer of complexity that does not necessarily change what entrepreneurs want to accomplish.

    That said, seeing General Catalyst continue to announce new customers for its customer value financing program shows that at the high end of the market, with larger deal sizes, the model does fill a gap and attract demand.

    Hopefully, over time, more providers will enter the space with variations of customer value financing. Entrepreneurs deserve more options and potentially better-aligned solutions for their growth. For now, there are still plenty of venture debt opportunities available, and entrepreneurs should evaluate them carefully in the context of their financing goals.

  • 2025 Inc. 5000 Atlanta

    It’s that time of year again. The new 2025 Inc. 5000 awards list is out, and once more, a number of great Atlanta companies are represented. I always enjoy digging through the list, both to see the local standouts and to explore companies from across the country. It’s a great way to spot trends, spark new ideas, and understand what’s gaining momentum. The Inc. 5000 offers a broad perspective on where the economy is headed and what’s hot right now. Every entrepreneur looking for their next idea should pore over it.

    Here are the Atlanta tech companies on the 2025 Inc. 5000 list.

    No.166 Anaptyss 

    Enabling financial institutions worldwide through full life cycle evolution of tasks and processes.

    https://www.anaptyss.com/

    No.293 Centegix 

    Provider of incident response solutions, creating safer public spaces to protect people.

    http://centegix.com

    No.375 Financial Cents 

    Company offering a practice management software built for accounting and bookkeeping firms.

    http://financial-cents.com

    No.424 Viva Finance 

    Lending platform providing overlooked consumers credit based on metrics beyond their FICO scores.

    http://viva-finance.com

    No.474 ElastiFlow 

    Network performance and security company developing open data platforms with monitoring tools.

    https://www.elastiflow.com/

    No.488 Flock Safety 

    Hardware and software suite helping communities with crime prevention and security.

    http://flocksafety.com

    No.490 Ratings MD 

    A platform helping patients find doctors by making verified ratings and reviews easy to find.

    http://ratings.md

    No.808 Cognosos 

    A cloud-based real-time location systems company offering effective and inexpensive solutions in the health care, automotive, logistics, and manufacturing industries.

    http://cognosos.com

    No.851 adtechnacity 

    Offers a fully managed native advertising platform that runs campaigns across the native advertising space to maximize both reach and ROI without being beholden to a single publisher network and limitations.

    https://www.adtechnacity.com/

    No.1,045 PadSplit 

    A creator of a co-living market platform enabling workers to live in the communities they serve.

    http://padsplit.com

    No.1,163 SmartPM Technologies 

    Provides data management and analytics software to construction stakeholders to help them interpret their data, improve performance, and minimize risks.

    https://smartpm.com/

    No.1334 Katalon 

    Provides a comprehensive quality management platform, enabling teams to deliver world-class customer experiences faster.

    https://katalon.com/

    No.1,501 Mile Auto 

    A B2B2C pay-per-mile insurance provider that provides lower mileage drivers with insurance based miles driven.

    http://mileauto.com

    No.1,579 Verusen 

    An MRO intelligence provider helping manufacturers streamline their supply and materials management strategy to reduce risk, optimize capital, and ensure uptime.

    http://verusen.com

    No.1,590 Brightwell Payments 

    A financial technology company solving payroll challenges in the cruise industry and enabling embedded cross-border payments.

    http://brightwell.com

    No.1,795 Polygon.io 

    Develops a real-time financial data platform that displays stocks, forex, and cryptocurrency data, enabling clients to build APIs efficiently.

    http://polygon.io

    No.1,802 SingleOps 

    Offers business management software for outdoor services from landscaping to tree care that grows revenue, increases profitability, and improves customer satisfaction.

    http://singleops.com

    No.2,033 SafelyStay 

    Protects short-term home rentals with rigorous guest screening and comprehensive commercial insurance coverage embedded directly into the booking process.

    http://safely.com

    No.2,155 Voxie 

    Offers an SMS platform purpose-built for franchises, empowering brands to connect directly with their customers and drive meaningful, measurable growth.

    No.2,316 Wick 

    A technology company whose mission is to accelerate the transition to AI-powered solutions in the B2C marketing ecosystem.

    http://wick.io

    No.2,449 Cogitate 

    A software company that digitizes insurance processes, helping carriers and program administrators transition to cloud-native core policy, billing, and claim applications.

    http://cogitate.com

    No.2,540 RoadSync 

    Offers payment products for warehouses, carriers, brokers, repair/tow merchants, and drivers, integrating and automating the financial systems fueling the logistics industry.

    http://roadsync.com

    No.2,681 IRONSCALES 

    An email security solutions provider integrating AI and human insights to address phishing threats and advanced attacks like impersonation.

    http://ironscales.com

    No.2,965 Groundfloor 

    A wealthtech company making real estate investing easy, known for its regulatory prowess and developing new financial products for retail investors.

    http://groundfloor.com

    No.3,276 Trella Health 

    A data analytics software company focused on performance visibility, enabling health care organizations to improve outcomes and reduce costs.

    http://trellahealth.com

    No.3,615 Gain Servicing

    Offers an AI-enhanced LOP servicing platform, integrating financial solutions for health care providers, personal injury attorneys, and plaintiffs.

    http://gainservicing.com

    No.3,819 FullStory 

    A digital experience intelligence platform that enables businesses to improve their digital products and experiences across sites and apps.

    http://fullstory.com

    No.3,955 FinQuery 

    Empowers experts with tools for smarter fiscal decisions on leases, software subscriptions, and financial contracts.

    http://finquery.com

    No.4,011 OncoLens 

    A clinical decision support company connecting data and care teams for better cancer treatment plans.

    http://oncolens.com

    And many more Atlanta tech companies.

    Congratulations to all the Inc. 5000 award winners!

  • The Power of Being Around Founders Who Believe

    Last week, I was reminded of the importance and value of being around other founders who believe the impossible is possible.

    When I was first starting out, I would read the local paper and business journals, looking for any articles about startups in the area. If I saw that an entrepreneur had launched a new business or raised money, I would reach out and ask them to lunch. Most of the time, I never heard back, but occasionally, an entrepreneur would respond and agree to meet. I wanted to understand how they did it. I wanted to know what they had learned, what they knew now that they didn’t know before. In hindsight, I also realize I wanted to be around someone who believed so strongly in their vision that they were willing it into reality.

    When we first opened the Atlanta Tech Village over a decade ago, we knew there was value in entrepreneurs helping other entrepreneurs—from casual hallway conversations to more formal programs with mentors and speakers. By bringing like-minded entrepreneurs under the same roof, they naturally help one another and increase everyone’s chances of success.

    But even with that, there’s another element that’s easily overlooked: the belief that you can create something from nothing, even when everyone is telling you otherwise. Doing it alone is possible, and it’s been done many times. But building your company alongside others who are building theirs, in a community that’s striving to do the impossible, is incredibly valuable.

    The more you talk with the entrepreneur down the hall who believes in her business and her ability to make it work, the more your own mind starts saying, “I can do it too.” It’s like a phenomenon where you might never have considered it if you hadn’t been exposed to it—whether it’s entrepreneurship in general, the concept of venture capital, or taking a company public. When you see and hear someone actually doing it, especially in person, your brain lights up and says, “Wait a second… they’re just like me. We breathe the same air. We live in the same city. I can do it too.”

    My recommendation for entrepreneurs: be around other entrepreneurs. Find the big dreamers. Find the ones with the deepest belief in what they’re building. Being an entrepreneur is hard; being an entrepreneur without a community is ten times harder. Belief is contagious, and surrounding yourself with entrepreneurs who believe will help unlock a greater level of belief in yourself.

  • Entrepreneurship as Permissionless

    Last week, I was talking to a would-be entrepreneur, and the usual questions came up about my personal experiences, background, and philosophy. As I thought about how to emphasize a key point, I shared that my favorite word when it comes to entrepreneurship is permissionless.

    Permissionless—while not a word used often in everyday conversation—captures the ethos of entrepreneurship so well. The term comes from the Web3/blockchain world and refers to a protocol that is accessible to everyone without restriction, meaning no prior permission is required.

    Entrepreneurship is the science and art of creating something from nothing that someone else wants. The key aspect is that “something from nothing” moment. Think about the great entrepreneurs of our time: they didn’t ask permission to create a new search engine, to invent a new way to connect with friends, or to set up an online bookstore. Permissionless captures the idea that you can simply act. You can create new products. You can launch new services. While it’s true that someone must eventually want to buy or use what you make, you don’t need their permission to prototype, test, and refine it.

    There’s another element of permissionless thinking that resonates with me: risk-taking. My favorite way to describe it is this—most people overestimate risk and underestimate opportunity. If you’re constantly seeking permission to try new things or explore new opportunities, you’ll inevitably encounter resistance from decision-makers who are focused on the path they’re already on.

    When taking risks—especially those most people consider “too risky”—you need even more permissionless thinking. Human nature drives us to seek approval from others: peers, colleagues, mentors. But when you step outside the bounds of generally accepted risk tolerance, you have to be willing to proceed without that approval. It’s not that people don’t want you to take risks; rather, they want you to be successful and to follow a path that has worked for them and the people they know. The problem is that the biggest opportunities often lie outside those well-worn paths.

    So the next time you think about startups and innovation, I hope one of the first words that comes to mind is permissionless. No permission required to invent the future. No permission required to start a business. Build a permissionless mindset—and create something from nothing.

  • Beyond Hyper Growth

    Last week, I spoke with an entrepreneur whose company is growing at a pace that goes beyond even traditional hypergrowth standards. I’ve read about companies like Replit and Lovable going from $0 to $100 million in revenue in under a year, and coming from a more traditional SaaS background, that level of growth seems almost unfathomable.

    We used to look at the “triple-triple-double-double-double” model as the blueprint for companies that reached escape velocity, went public, and had strong outcomes. But now, we’re seeing businesses grow so rapidly that they break all the previous paradigms.

    When speaking with this entrepreneur, I asked the usual questions:

    • What’s your renewal rate?
    • What’s your upsell and cross-sell rate?
    • What are your gross and net dollar retention numbers?
    • How do you segment your cohorts—are some just kicking the tires while others are serious adopters?
    • What’s the meta-analysis of your customer base?

    The answer, unsurprisingly, was: “We don’t really know yet.”

    The growth has been so fast, and customers have been onboard for such a short time, that it’s hard to gather meaningful data. While the goal is to eventually apply all the traditional best practices and quantitative frameworks, it’s nearly impossible to do so in the early stages of this kind of explosive growth.

    We also talked about valuation and funding needs, and another fascinating insight emerged: the company doesn’t really need more capital—at least not in the traditional sense. The growth primarily demands more foundational AI model and hosting capacity. Thanks to AI in other parts of the business, many functions like customer success, support, and sales are handled with an incredibly lean team. Because of that, and the fact that the business is already highly profitable, there’s no urgent need for outside funding.

    Never having personally experienced this level of warp-speed growth, my advice was simple: stay as close to the customer as possible. Get on the phone. Do the Zooms. Meet in person. Listen to their feedback—not just through support tickets and customer success notes, but by actively engaging with them directly.

    One of the biggest questions in situations like this is about the durability of the revenue. If tens of thousands of customers can sign up out of nowhere and get immediate value, they could also just as easily churn and move to the next shiny tool. There’s a massive amount of work to be done to ensure that customers receive unique value that can only be delivered by your product. That means building deep integrations into the rest of the customer’s ecosystem so the product becomes a critical, embedded part of their workflow—not just a standalone app.

    Overall, this kind of growth isn’t just hypergrowth—it’s something even more dramatic. But regardless of the growth rate, the core principles remain the same:

    • Stay close to the customer.
    • Build opinionated functionality for your ideal user.
    • Deliver something they couldn’t do before your product existed.

    Growth of this kind is rare, but I hope more entrepreneurs get the opportunity to experience it. And no matter how fast the business grows, the ultimate goal stays the same: to deliver real, lasting value to your customers—not just today, but well into the future as they continue to evolve alongside your product.

  • Robots Everywhere

    As I look out my window this morning, I can’t help but smile watching my robotic lawnmower carve pictures and words into the backyard. Of course, the artwork is silly and there for fun, but the aha moment for me—as a kid who grew up in the Deep South mowing grass for hundreds of hours in 90°-plus temperatures—is that I can’t help but be thankful and optimistic for the impending wave of robots coming into our lives. Now, we’ve had simple robots for a couple of decades doing productive tasks. The Husqvarna could bounce between a buried low-voltage wire and mow the grass. The Roomba could bounce around the house doing basic vacuuming. Now, the big unlock is a combination of processing power, computer vision, GPS + RTK, ubiquitous internet, battery capacity, and miniaturization of electronics, all combined with a supercomputer in our pockets. Now that the robots can see, think, and act in a more human-like manner, the new possibilities are endless. Robots will soon be everywhere.

    Last week, we did a road trip of a couple hundred miles. I simply put the destination in my Tesla, and Full Self-Driving took us the entire way—from stoplights to interstates to navigating tight downtown roads. The entire experience was flawless. The robot—in this case, my car—did all the heavy lifting, and I was merrily along for the ride. With an experience that good, I can’t see ever buying a car again without that functionality. Just like pushing that lawnmower, doing a repetitive task was a poor use of time; driving a car feels antiquated and a waste of effort. The robot drivers are more alert, monitoring all 360°, and never get distracted. It’s both safer and more efficient. The next time you have an opportunity to experience a Waymo or Tesla, try it out and experience it for yourself.

    For entrepreneurs thinking about their next idea, my recommendation is to research the robotics space. Talk to companies and ask how they might use robots in their business. When researching, consider both the creation of new robots and all the businesses that will be built to install, manage, service, and finance them. Robots will soon be ubiquitous, and thousands of new startups will be created in the process.

  • Foosball and the Startup Journey

    As we’re dreaming up amenities and experiences for entrepreneurs in South Downtown Atlanta, I’m reminded of the early years, when things were much more challenging and lean.

    When I first moved to Atlanta in 2002, our big customer at the time, Noble Investment Group, was kind enough to provide office space for us in a couple of empty rooms at the end of the hall on the 14th floor of a beautiful skyscraper. As part of the arrangement, we were able to use their kitchen with foosball table. Now, while the foosball table might seem like an overdone perk for a cool office vibe, we wore that table out and played for hours and hours.

    After a little over a year working out of their office and sharing space, we needed to get our own office and went through the typical startup process at the time: looking at subleases, because facilities like the Atlanta Tech Village and co-working spaces didn’t exist. We found a great little sublease at 550 Pharr Rd. that was furnished and ready for occupancy. Only it was missing one critical element: the foosball table.

    We had just spent our last dime getting things situated, and I really wanted that foosball table. So I did something that I wouldn’t recommend: I went over to Dick’s Sporting Goods, and at the time, they had an offer where if you signed up for a Dick’s Sporting Goods–branded credit card, you would get $50 off any purchase. So I signed up for a new credit card and got $50 off the brand-new $200 foosball table. Again, not recommended, as it’s a slippery slope to sign up for lots of credit cards and go down that rabbit hole. But while the business was growing nicely, the hard truth is that the faster you grow, often the more cash you need—and we didn’t have enough cash.

    After hand-assembling that new foosball table in the sublease, the amount of foosball we played relative to the previous office went down dramatically. It wasn’t the foosball’s fault; the culture evolved, the team changed, and we spent more time doing things like going out to lunch every day as our new activity.

    Now, anytime I see a foosball table, I think of those early years and of signing up for a credit card just to save 50 bucks. I’m grateful for those memories and for being able to reflect on how the priorities, resources, and journey have evolved.

    For entrepreneurs in the hurricane of building their businesses, remember that this is one moment in time, and that as you keep pushing forward, it too will evolve and hopefully improve. What might be a fun team activity around a foosball table might not be the same vibe the following year. But holding onto those memories—even if there’s a little financial hiccup, like signing up for a credit card to try to keep the foosball vibe alive—makes it that much sweeter. Enjoy the journey today, right now.

  • KPI Definitions in Board Decks

    A question I get from entrepreneurs from time to time is to look at past board decks from other startups. Board decks are a normal part of venture-backed startups and help align the executive team, the entrepreneur, and the investors on a quarterly basis.

    Now, decks don’t have a defined standard, so they are a little bit all over the place. But the best ones capture what’s going well, what’s not going well, the strategy, plans, and, of course, metrics.

    On the metrics front, one thing I’ve seen more frequently — but never saw over the first 10 or 15 years — is KPI definitions. Board decks include a variety of performance indicators and metrics, but just because it says “recurring revenue” or “gross renewal rate” doesn’t mean it’s measured the same way everyone else measures it.

    The trend now is to include KPI definitions at the end of the deck that outline each KPI, the unit of measurement, and how it’s calculated. Here’s a list of common board metrics:

    Corporate

    • ARR
    • Net new ACV
    • Net dollar retention
    • Gross dollar retention
    • Operating margin (Op margin)
    • Burn rate
    • Days to zero cash

    Marketing

    • Signups
    • Marketing qualified leads
    • Sales qualified leads

    Sales

    • Sales new ACV
    • Sales efficiency

    Customer Success

    • Managed portfolio efficiency
    • MP NDR (Net dollar retention)
    • MP GDR (Gross dollar retention)
    • CSM carry (ARR per CSM employee)

    Customer Support

    • Cost per case
    • Cost per MAU
    • Case close via automation
    • Support CSAT

    R&D

    • Plan / Do
    • Say / Do
    • Cycle times
    • Availability

    Finance

    • Expense actual to forecast
    • Days to close books
    • Net New ACV actual to forecast
    • Revenue actual to forecast

    People

    • Voluntary attrition 
    • New hire attrition
    • New hire starts
    • Exits

    Entrepreneurs would do well to include KPI definition slides at the end of their board decks to ensure that everyone is on the same page and the metrics are calculated in a way that is readily understood and, ideally, aligned with industry standards.

  • Use Advanced Prompts for More AI Value

    Last week I was at dinner with a group of executives, and of course, the topic of ChatGPT and AI came up. We went around and shared some of our favorite use cases for the technology, as well as ways we are experimenting with AI in our respective companies. Then I asked if anyone used existing prompts or more advanced context engineering. Not a single person did.

    On the one hand, it is so powerful that you can ask questions, give it scenarios, upload documents, have it search the web, and with very little context, it quickly provides valuable answers and insights. So if you can do that with limited instructions, imagine what it can do with much longer, more detailed instructions.

    That’s where prompt engineering templates come in. These are simply text—nothing more, nothing less—but by using these more comprehensive directions, you can get even more value from the AI.

    Let’s look at a shared prompt example from Josh Kopelman for comparing board meeting decks. The prompt asks for two PDFs and does the following, with the output as a PDF document formatted and ready to go:

    1 Snag the Numbers

    Search every slide for hard metrics (ARR, revenue, burn, hires, NPS, runway, churn…).

    Always show Prev (Actual) ➜ Curr (Target) ➜ Curr (Actual) ➜ variance.

    2 What They Said vs. What They Did

    List each commitment from the earlier deck (note slide). Under each, add status & note from the later deck,

    3 Goal-Drift Radar

    Call out any KPI whose name, definition, or cadence changed. List metrics that existed in the earlier deck but vanished in the later one.

    4 Overall Verdict

    • One-liner verdict with a traffic-light word (RED / YELLOW / GREEN).

    • Follow with a breezy 4-to-6-bullet executive summary (≤ 150 words).

    5 Rays of Sunshine & Storm Clouds

    • Top 3 positives (good surprises, momentum).

    • Top 3 concerns (lags, risks).

    Cite slide numbers in parentheses.

    6 Eight Smart Questions for the Team

    Short, pointed follow-ups to close any info gaps.

    Here’s the shared prompt board deck comparison prompt with the text for ChatGPT.

    The overall idea is producing an experienced analyst report that might take a few hours and doing it nearly instantly with AI.

    For entrepreneurs, the recommendation is to search for shared prompts online in the context of the work being done. If you’re analyzing term sheets, go online and find example prompts that do a much more detailed analysis than just a basic prompt. If you’re analyzing a partnership agreement, use the shared prompt that will give you more valuable insights. The AI results are great, and with a more advanced prompt, they’ll be even better.