We’ve been discussing the Results Only Work Environment (ROWE) concept lately looking for ways to make our company more ROWE-like. ROWE comes from the book Work Sucks where two HR professionals from Best Buy set out to change their corporate culture for the better. The idea is to focus on results, not hours in the office or number of meetings attended.
We’re debating some of the following questions:
- What benefit, if any, is there for positions like customer support that need to be available for specific hours (e.g. 9 – 5 M – F)?
- How are performance issues handled?
- How does ROWE affect more collaborative roles where several people need to work closely together?
What do you think of ROWE? What challenges and successes have you found because of ROWE?