Blog

  • Entrepreneurs Need to Set Milestones Pre-Investment and Deliver

    Recently I was talking with an angel investor about his criteria for investing in tech startups. After sharing some of the standard ideas, like the 500 Startups Checklist for Investing in a Startup, he offered a great idea: ask the entrepreneur for their milestones over the next 90 and 180 days, write them down, and meet with the entrepreneur again at those intervals and see if they deliver.

    Here are a few reasons entrepreneurs need to set milestones pre-investment and deliver:

    • Pitching an idea is important, but executing and delivering results is 100x more important
    • Relationship-fit with the investor is more important than the money. Also, investors like to build a relationship over time before investing.
    • Self-sufficient entrepreneurs that figure out how to get things done are most desirable to investors
    • Seeing tangible progress pre-investment helps the investor believe that investing will help accelerate success

    Entrepreneurs would do well to develop relationships in advance of needing money and show a track record of results.

    What else? What are your thoughts on entrepreneurs setting milestones pre-investment and delivering on them?

  • When Every Entrepreneur is a Tech Entrepreneur

    Recently I was at an event with a number of successful entrepreneurs that had profitable, operating businesses. It’s always fun to catch up and hear what’s going on, learn about new initiatives, challenges, etc. One of the interesting things that I hadn’t experienced before is that no less than four different non-tech entrepreneurs I know came up and mentioned that they were working on or about to start working on a new company idea around a web/mobile product for their business that they want to sell to other businesses.

    As web/mobile continues to take over more and more aspects of business, the number of tech entrepreneurs per capita is going to increase. Here are a few implications regarding the proliferation of tech entrepreneurs:

    • Demand for software engineering talent is going to increase (it’s estimated that there are four open software engineering positions for every one engineer looking for a new job)
    • Apps and devices are going to become evan more pervasive (we’re only scratching the surface of how technology is going to change our lives)
    • Technological rate of change is only going to increase
    • Lean Startup, the Business Model Canvas, and other ideas will continue to gain in importance

    Entrepreneurs are already incorporating more technology into their business, and soon they’ll be a tech entrepreneur.

    What else? What are some other implications when every entrepreneur is a tech entrepreneur?

  • More Ideas on the Economic Model of the Atlanta Tech Village

    After last week’s post on the Economics of the Atlanta Tech Village a number of people provided great feedback and ideas. With a 100,000 square foot facility, there’s no shortage of cool and interesting things that can be done.

    Here’s some of the feedback on the economic model:

    • Building operating costs will be higher for things like utilities and cleaning fees since the building occupancy will significantly increase (expected annual increase of $50,000)
    • Insurance costs weren’t listed and are going to be much higher than a normal building due to so many coworking tenants (expected insurance costs of $40,000 – $50,000)
    • Building repairs reserve fund wasn’t listed and is needed for bigger occasional projects like resurfacing the parking deck, replacing the roof, etc (expected annual costs of $50,000)
    • Commissions for real estate brokers are needed in the budget if we lease out traditional suites to tech companies (we have two good suites in the building available for lease to cool companies with 15 – 30 employees)
    • Sponsorships from service providers are a good opportunity that could result in $50,000 – $100,000 in revenue (e.g. lawyers, accountants, PR, marketing, banking, commercial real estate, wealth management, etc)
    • Event space and training lab rentals are another opportunity that could result in $10,000 – $25,000 in revenue
    • Memberships other than renting desks, rooms, and modular suites like part-time access, weekend/evening access, mailing address services, and affiliated tech company involvement could result in $25,000 – $50,000 in revenue

    Based on this feedback I believe expenses and revenue will be higher than previous listed, ideally off-setting each other.

    What else? What are some other economic ideas for the Atlanta Tech Village?

  • Charitable Donations of Startup Equity

    One of the great things about being an entrepreneur and building a successful company is the ability to support charities and other non-profits through gifts of time, money, and equity. Donating equity is an interesting issue as there are considerations around doing it early when the business has little value vs doing it later when the company is valuable.

    Here are some considerations around charitable donations of startup equity:

    • When donating equity at the beginning of a new startup, there’s less drama and concern about giving up a ton of value. From a tax perspective, there isn’t much charitable deduction since there isn’t value but you also don’t have to pay taxes on that percentage when you sell the business such that the charity will receive more money
    • Here’s an example: donate 1% of the business to charity at a value of $10, sell the business for $10M, that 1% is worth $100,000, and the charity gets all $100,000 with no taxes vs not donating the 1% initially, paying 23.8% – 35% long term capital gains on the sale of the business, and then donate the equivalent of 1%, which is roughly $76,200, and then getting a limited tax deduction from that donation)
    • When donating equity just before selling a startup, you get the full deduction of the valuable business, the charity (including potentially your own charitable private family foundation) get 100% of the proceeds, and you don’t pay taxes on that equity donated (e.g. right before you sell your business for $10M you donate 1% to charity and take a deduction on the then business value, the charity gets the full donation, and you don’t pay any taxes on that piece you donated)

    My personal lesson learned from my experience selling Pardot, and desire to donate to non-profits, is that I would have paid fewer taxes and the charity would have received more money if I had donated equity just prior to the transaction. If you’re thinking of selling your startup, or are about to sell it, go see a good tax and estate attorney.

    What else? What are your thoughts on charitable donations of startup equity?

  • Self-Service Calendar Scheduling

    With all the requests to see the Atlanta Tech Village I’ve found self-service calendar scheduling invaluable. For a couple years I had Tungle.me, which worked great, but after they announced the service was shutting down, I hadn’t spent time looking for a replacement. ScheduleOnce was recommended as an alternative and it’s been great.

    Here are a few notes about self-service calendar scheduling:

    • Attach the service to your Google Calendar so that it has your real-time availability
    • Configure the days of the week and the hours of the day you want made available (e.g. I do Monday – Friday 10:30am – 4pm so that I have time in the morning and late afternoon that aren’t scheduled)
    • Make sure any standard repeating events, like a Monday morning sprint review, are on your Google Calendar so that they show up as busy when someone is scheduling a time with you
    • Consider putting the self-service calendar scheduling URL in your email signature if you’re in sales or you like meeting with people to make it easy for everyone to schedule time with you (e.g. the URL is like http://meetme.so/YOURNAME)

    I recommend a self-service calendar scheduler for everyone to save time and make things more efficient.

    What else? What are your thoughts on self-service calendar schedulers and ways to get the most value from them?

  • Market Input from the First 72 Hours of the Atlanta Tech Village

    The Atlanta Tech Village has officially been open for pre-sales for 72 hours and we’ve sold 36 memberships (desks). During this short period of time we’ve done a number of customer discovery interviews as well as tours of the building. We’ve already learned a ton of interesting things.

    Here’s some of the market input and feedback about the Atlanta Tech Village:

    • People overwhelmingly love the idea and are excited about a new community and place for tech companies, startups, and tech-related service providers to interact and grow
    • $250/person/month for a simple desk, chair, and internet with a 90-day pre-payment is a no-brainer — there’s nothing else like it on the market
    • People are willing to pay extra for upgrades like receptionist services, faster internet, more shared conference room time, etc
    • Unreserved desks and private offices for 1-3 people work great for smaller tenants but don’t meet the needs of companies that have 5 – 25 employees, yet three different entrepreneurs with companies in that size range came by wanting space (Atlanta Tech Village is going to support this size segment after renovations this summer)
    • Several people reached out about paying for private suites in the 600-1,000 square foot range even though they only had one other colleague, showing that there’s demand for potential members that want to pay for larger space that isn’t purely a per desk pricing model

    One of my biggest takeaways so far is that a pure per person per month pricing model won’t work for all the space in the building. Potential members are interested in a variety of options including large areas for a small number of people as well super-packed areas for interns, and a semi-flat per person per month model doesn’t accommodate the different desires. I do believe the blended $400/person/month is still the right way to think about it but that it’s going to come from renting desks, renting rooms, and renting suites with everything fully furnished and wired.

    What else? What other market input and feedback have you heard so far about the Atlanta Tech Village?

  • B2BCamp January 19th in Atlanta

    B2BCamp: The Unconference for B2B Sales and Marketing is having their first 2013 event in Atlanta on January 19th. The unconference already has over 400 people registered, which is great because the event space at GTRI Conference Center is huge. I’m humbled and honored to be the opening speaker at the event.

    Here’s info on my talk “Sales and Marketing Lessons From Building a $100MM Company”:

    • Background on Pardot
    • Marketing lessons learned
    • Sales lessons learned
    • Sales and marketing alignment
    • 3 big failures
    • 3 big successes

    Please visit the B2BCamp site and register for the Atlanta 2013 event.

  • 2012 Most Popular 10,000 Startup Hours Blog Posts

    Each year I like to look back and see what the most popular blog posts were for the previous year. With 2012 just behind us, now’s a great time to list the top five posts based on traffic:

    1. Google Spreadsheet Marketing Budget Template for Startups
    2. How Much is Enough: A Story from Jimmy John’s
    3. 5 Simple Reasons Entrepreneurs Fail
    4. 500 Startups Checklist for Investing in Startups
    5. Calculating Your FU Money Amount

    I have a hard time predicting which posts will be popular but it’s always fun to see the stats on them. Please let me know topics you’d like covered in 2013. Thanks!

  • How to Keep a Community Open and Quality High

    One of our big challenges with the Atlanta Tech Village is finding a balance between having an open and inviting community while also keeping the quality high. ATV is only as good as the people involved and the success of the member companies, both of which go hand in hand. In our mission to be the #1 tech and startup hub in the Southeast, we need to be known for great people and great companies. Of course we’re going to iron out our ATV core values and make that central to our decision making process.

    So, a few questions come to mind:

    • How do we handle the inevitable bad apple that decreases the quality of the experience for everyone else? A warning followed by a pro-rata refund on their money? Who acts as the enforcer and kicks people out?
    • How do we address clashing personalities in the same coworking area?
    • What type of application process do we have for member companies to maintain high standards?
    • Should we open it up to everyone and then figure things out once people are in ATV or should we make it selective from the start?

    ATV is a startup where we’re in the customer discovery mode — we’ll be refining things forever. Our community is the most important part and it’ll take continuous improvement to be the best.

    What else? What are some other ideas and questions to keep a community both open and high quality?

  • Economics of the Atlanta Tech Village

    The Atlanta Tech Village is a social enterprise designed to enhance the Atlanta technology and startup community while also generating a return on investment. Being a double bottom line business, which is a first for me, generates many interesting questions, especially around how much do we subsidize tenants, or certain tenants (like startups), vs focusing on a target percent investment return (e.g. 7%).

    One idea is to be more open and transparent about our costs and revenue, the economics of the business, so that everyone can better understand how it runs as well contribute ideas to make it more successful.

    Here are the economics of the 100,000 square foot building, 90,000 square foot parking deck, and 1.42 acres of land (the land comes into play as part of property taxes) on an annual basis:

    • Property taxes: $260,000
    • Utilities: $200,000
    • Janitorial: $50,000
    • Security: $40,000
    • Miscellaneous contracts (landscaping, elevators, etc): $50,000
    • General repairs: $50,000
    • Property management: $100,000
    • Total: $750,000

    So, $750,000 per year to break even as a generic office building.

    If it is a generic office building, purchased for $12.5MM, and annual expenses of $750,000, to make a 7% per year return on investment, it would need to have rental income of $1,625,000, resulting in a profit of $875,000.

    Now, add in the extra annual costs to run it as a tech hub, event facility, coworking space, etc:

    • Staff: $200,000
    • Gigabit fiber internet: $100,000
    • Consumables (food, supplies, etc): $50,000
    • Total: $350,000

    The grand total is $1,100,000 in expenses per year to break even.

    Now, with a $4,500,000 renovation (interior, exterior, lobbies, bathrooms, furniture, audio/visual, etc), for a total investment of $17MM, and annual operating costs of $1,100,000, to generate a 5% per year return on investment instead of 7%, it would need rental income and membership fees of $1,950,000, resulting in a profit of $850,000.

    If the building was purely Atlanta Tech Village memberships, and had a maximum capacity of 400 members based on the size of the parking deck, fire code, etc., memberships would need to have a blended average fee of $4,875/member/year or approximately $400/member/month. Due to the volatile nature of technology companies and startups, churn is going to be a challenge, resulting in the need for a solid waiting list such that when members leave, new members are ready to take their spot.

    Membership costs would vary from $250/member/month to $600/member/month depending on the type of membership resulting in a blended rate of $400/member/month.  Is $400 per month per person viable? Yes, flex office space is significantly cheaper than traditional office space and the value of the ATV community will make being in the building significantly more valuable. Comparable space for a 1-30 person company in Buckhead rented with a long lease term, furnished, and outfitted with fiber internet would run $600 – $800/employee/month (one of the reasons it is much higher is that there aren’t the same economies of scale with a receptionist/office manager, fiber internet, leasing space vs owning the building, etc. for a smaller company).

    So, in the end, I’m confident that the Atlanta Tech Village will be a successful social enterprise that becomes the number one tech/startup facility in the southeast within five years while also providing a modest return on investment.

    Note: this analysis leaves out the benefit of depreciation expense which is off-set by reduced income during the renovation and ramp-up period.

    What else? What are your thoughts on the economics of the Atlanta Tech Village?

    Update: see the additional ideas on the economics of the Atlanta Tech Village.