Blog

  • PPC Tools for B2B Marketers

    Pay-per-click (PPC) ads are a true revolution for marketers. They’re the main reason Google is on a $30 billion/year revenue run rate. For B2B marketers, PPC can be a bit daunting, and get expensive quickly. In many cases, to get sufficient clicks from potential prospects you have to bid much higher than you might normally, otherwise it isn’t worth your time to use it for lead gen. Here are a few tools to consider to help to get more value from your PPC spend:

    My recommendation is for B2B marketers to experiment with these tools to better understand their strengths and weaknesses as well as help with marketing efforts.

    What else? What are some other PPC tools you like?

  • Web Analytics Goals and B2B Marketers

    Image representing Google Analytics as depicte...
    Image via CrunchBase

    Web analytics tools, especially the industry standard Google Analytics platform, are powerful tools more commonly used on a regular basis by B2C marketers as opposed to B2B marketers. For B2B marketers the number of hits and visitors, entry and exit pages, geographic and demographic, and other forms of data don’t always translate into productive information. B2C marketers, often generating revenue from advertising, get immediate value from those types of stats.

    For B2B marketers, the real value comes from understanding qualified prospect behavior, something a marketing automation system provides. In addition to using micro web analytics tools provided by marketing automation systems, B2B marketers should take advantage of goals in Google Analytics to understand activities that add value. Here are some examples goals from a recent Search Engine Watch article:

    • Set 1: Contact actions
      • Contact form complete
      • Newsletter sign-up
      • Email link clicked
      • Etc.
    • Set 2: Site engagement
      • Blog comment
      • Feedback/poll widget completed
      • Etc.
    • Set 3: Downloads
      • White papers, brochures, etc.
    • Set 4: Micro-conversions
      • Contact page viewed
      • Product pages viewed
      • Etc.
    • Set 5: Engagement metrics
      • Time spent on site
      • Pages per visit

    Notice that the focus is on items directly related to lead generation and nurturing. My recommendation is for B2B marketers to use goals and work to improve those results when using macro web analytics tools.

  • Most Important Question: What did you learn?

    CKCathof-Learn
    Image via Wikipedia

    In thinking about startups, the ability to learn quickly and make decisions fast are two of the most important attributes of success. Whenever a colleague of mine stops by to tell me about a meeting, call, or event, my favorite question to ask is: what did you learn. The idea is that, yes, outcomes and results are critical, but learning from the experience is equally important.

    A culture of learning, as opposed to purely minimizing mistakes and CYA, provides these benefits:

    • Team members are encouraged to experiment without fear of reprimand
    • Iterations are done quickly with the goal to learn and make another decision, as opposed to extensive planning to make the perfect decision absent information (perfect is the enemy of good)
    • Focuses internal hiring on people that are smart and get’s things done as opposed to exclusively requiring ones with extensive experience

    My recommendation is to develop a culture of learning and incorporate it throughout the startup.

    What else? How important is learning to a startup?

  • The Third Rail of Entrepreneurship: A shrinking business

    Looking backwards up the hill to the main building
    Image via Wikipedia

    In politics, the term “third rail” is used to describe something that is untouchable and comes from the charged train lines that supply power, which should never be touched. As entrepreneurs think about the future there are always two growth options:  stay the current growth course or swing for the fences by taking more risks to grow even faster. Notice, as is the case for entrepreneurs, there’s no notion or possibility of shrinking. Entrepreneurs are focused on growth.

    There is, in fact, a third option, and for many entrepreneurs it’s an unimaginable third rail in their mind: a shrinking business. Increased competition, commoditization pressure, and changing marketplaces happen all the time. For entrepreneurs thinking about the future, being forever optimistic is the necessary course of action, even blissfully ignorant at times, but at some point is important to think about the third rail and incorporate that into the decision making process.

    What else? Is there another third rail of entrepreneurship?

  • PE Firms have Decreased Technology IPOs

    The island of Manhattan, from which the term i...
    Image via Wikipedia

    When people think of private equity (PE) firms, they usually think of large amounts of money to acquire and improve the value of private companies (or public companies taken private). After talking to entrepreneurs, executives, and investors over the last few years I’ve learned another fact about PE firms: they’ve decreased the number of technology IPOs. Yes, Sarbanes Oxley has made it much more expensive and laborious to be a public company, and that is the major force of the decline, but let’s look at how PE firms have also decreased technology IPOs:

    • PE firms, especially when debt was much cheaper, leveraged up companies as the main source of capital, and that provided the fuel needed for growth in lieu of the public markets
    • PE firms, because of US tax laws related to debt and dividends, are able to take a relatively small amount of money, proportionate to the company value, and immediately make money off a deal (imagine buying a $100 million company with $20 million of equity and $80 million of debt, adding $25 million more of debt, then issuing a $25 million dividend to preferred shareholders to get the equity back)
    • PE firms have provided liquidity to shareholders (employees, founders, and investors) of fast-growing private companies with substantial enough revenues to go public, so that the company can continue to grow without the scrutiny and distractions of being public

    Thus, many technology companies that would have historically gone public for liquidity and growth capital are instead staying private much longer due to PE firms. PE firms have decreased technology IPOs by providing an alternative source of substantial capital.

  • The Dead Weight of Old Web Content

    i can has v7 publish?
    Image by Noah Sussman via Flickr

    With all the talk about inbound marketing and search engine optimization (SEO), one topic isn’t talked about enough: the dead weight of old web content. That’s right, having old, stale content that isn’t adding value should be removed. Too often companies are in such a rush to get as many pieces of content out on their site that they don’t take the time to prune unnecessary content.

    How many times have you done a search on a site only to get back several results that were unrelated to what you wanted, and often out-of-date? Here are a few tips when thinking about old web content:

    • Is there content on your site that is out-of-date?
    • Do you have higher priority content with similar terms that shows up below old content in search results?
    • Do you remove one piece of content for every five or 10 pieces of content you add?
    • Are there sections of your site, or separate sub-domains that aren’t in the same content management system and reduce the overall user experience?

    Old web content detracts from the web experience and should be pruned whenever possible.

    What else? What other tips do you have related to old web content?

  • Thought Exercise: Describe a new medium

    Cover of "Burn Rate: How I Survived the G...
    Cover via Amazon

    Last night I finished the book Burn Rate describing one founder’s journey through the craziness of the dot com hey day. I enjoyed it — it’s a really good book, not quite as good as Startup, but it’s worth reading nonetheless. On the last page of the book, the author Michael Wolff, recalls an assignment he had in school:

    Describe in a one-page essay a completely new medium. Not television. Not radio. Not records. Not movies. Not magazines. Not newspapers. Not books. Something else.

    Go on, take 60 seconds to think about that. What would a new medium look like? How would it work? What would it do? Where would it fit in? Who would invent it?

    The iPodTouch/iPhone/iPad family of touch-screen iOS devices strikes me as a new medium. Twitter is a new medium. What’s the next new medium? What’s your new medium?

  • Perfect is the Enemy of Good (for Product Management)

    Artist's rendering of a Mars Exploration Rover.
    Image via Wikipedia

    As I help out startups that are pre-product/market fit as well as ones that have serious traction, I continually come back to Voltaire’s quote: the perfect is the enemy of good. There’s a serious challenge with startup products pilling on functionality to try to please everyone, which pleases no one. It is much better to create a good product for a focused base of users than it is to try to create the perfect product for all users. A perfect product will never happen. A perfect product management decision will never happen.

    Instead, a culture of short, fast iterations with opinionated product management is best. A culture where new features can be brainstormed and implemented faster than the time it takes to wire-frame and detail a perfect plan. Perfect plans only need to exist for NASA. Perfect plans shouldn’t exist for startups. Startups need beta users, oxygen for the product, so that engineering is paced with customer feedback.

    Release early and often.

    What else? What are some other product management challenges with iterations and feedback?

  • DISC Profile of Entrepreneurs

    My favorite place [@dailyshoot #ds217]
    Image by ConnectIrmeli via Flickr

    If you follow the DISC (dominance, influence, steadiness, conscientiousness) personality profiles that attempt to categorize everyone with primary and secondary attributes, almost all entrepreneurs have a “strong D.” According to DiscProfile.com, a strong D:

    • is motivated by winning, competition and success.
    • prioritizes accepting challenge, taking action and achieving immediate results.
    • is described as direct, demanding, forceful, strong willed, driven, determined, fast-paced, and self-confident.
    • may be limited impatience and lack of concern for others.
    • may fear being seen as vulnerable or being taken advantage of.
    • values competency, action, concrete results, personal freedom, and challenges.

    Of course, an entrepreneur need not have these characteristics but almost all the entrepreneurs I’ve met do have them.

    What else? What are other personality traits of entrepreneurs?

  • Not All Seemingly Core Strategies are Employed by Other Startups

    Stylized lithium-7 atom: 3 protons, 4 neutrons...
    Image via Wikipedia

    After talking with several technology startups in town I realized that some of our core strategies, which I believed most others would employ, are in fact fairly unusual. Of course, each company has their own strategy and approach, and it’s important to experiment. Here are a few items we do that aren’t as common:

    • Spend 1/3 of our sales time making cold calls
    • Provide a LCD scoreboard in our lobby with our quarterly goals including financial info
    • Require that all potential employees write a two page essay as part of the process (five short answer questions)
    • Conduct Quarterly Check-ins where we answer four quick questions about ourselves (what did you do, what are you going to do, how can you improve, and how are you following the values)

    I’m sure there are additional unique items we do on a regular basis but this is a good start. My recommendation is to continually try new initiatives, keep the ones that are working, and throw out the ones that are stale.

    What else? What are some core strategies you employ that are unique?