Blog

  • Build Sales Capacity in Advance

    Nakul Mandan has an excellent tweetstorm on the importance of building sales capacity in advance of growth. The idea is that startups get caught up in the here and now and don’t start hiring and training AEs, SDRs, and SEs soon enough for the long term goals.

    https://twitter.com/nakul/status/850392721625710593

    The solution: plan 24 months in advance. Figure out the sales metrics and model the sales rep ramp.

    When the startup is scaling fast, build sales capacity in advance.

  • The Jungle / Dirt Road / Highway of Startups

    Earlier today I was reminded of startup stages being described as “the jungle,” “the dirt road,” and “the highway”.  These names have been around for many years (here’s a post from 2010 on it) and the idea still holds true today. Similar to the concept of pilot it, nail it, and scale it (see 4 Startup Stages in 8 Words), these names are more colorful and memorable.

    Let’s look at the jungle, dirt road, and highway stages of a startup:

    • Jungle – Lots of searching. No clear path. Distractions everywhere. Very tough conditions.
    • Dirt Road – A path! Progress. Speed is picking up but lots of bumps in the road. Still figuring things out.
    • Highway – Speed! Smooth sailing. Tremendous momentum. Scaling. Process. Repeatability.

    Most startups never make it out of the jungle. The ones that do aren’t guaranteed success but cover a good bit of ground on the dirt road. Finally, a select few make it to the highway and go fast and far.

    Welcome to the jungle.

    What else? What are some more thoughts on the jungle / dirt road / highway idea?

  • Characteristics of Successful Atlanta Entrepreneurs

    As a continuation to yesterday’s post Why Entrepreneurs Choose Atlanta, the next logical question is “what are some common characteristics of successful Atlanta entrepreneurs?” Of course, the characteristics are all over the place, but within the software startup sector, several attributes stand out. Here are several characteristics of successful Atlanta entrepreneurs:

    • Resilient – Most successful entrepreneurs I know failed at their first idea. Pivoting is more common than expected and Atlanta is no different. Much of the entrepreneurial journey is learning and iterating as fast as possible.
    • Resourceful – The dynamics of the community — including limited risk capital — require more resourcefulness on the part of the entrepreneur. True, money does go further here but that’s more than outweighed by the lack of capital. Yet, a lack of capital is normal and standard for a startup community. Successful entrepreneurs figure out how to succeed regardless of capital.
    • Opinionated – Entrepreneurs need to have strong opinions weakly held. With so many different ideas and opportunities, entrepreneurs without strong opinion suffer and fade away quickly.
    • Confident – Believing when others don’t is something all entrepreneurs have to work through. It’s tough facing constant adversity without being confident in the mission.

    Successful Atlanta entrepreneurs have a high locus of control and figure out how to win. When the right team, idea, and market timing come together, amazing things happen.

    What else? What are some more characteristics of successful Atlanta entrepreneurs?

  • Why Entrepreneurs Choose Atlanta

    Continuing with yesterday’s post on Why Not More Startup Success Stories, I was asked the question earlier today “Why do entrepreneurs choose Atlanta to build their startup?” The unwritten part of the question is why do they choose Atlanta as opposed to the main place people think of when they think tech startups. Good question.

    Thinking about the most successful entrepreneurs I know, I’d bucket them into these four categories:

    • Selected Atlanta Based on Business Potential – A combination of quality talent, excellent lifestyle, low cost of living, and “can do” attitude make Atlanta a great place to build a company. I fall into this bucket and proactively chose Atlanta as I believed (correctly) it to be a strong spot to grow a software company.
    • Biggest Customer in Atlanta – With so many large companies headquartered in Atlanta, there’s tremendous buying power. A number of startups have relocated to Atlanta to be near their largest customer.
    • Raised in Atlanta – Family always has been, and always will be, a major force in choosing a location. Many successful entrepreneurs were raised in the Metro Atlanta region of six million people.
    • Relocated to Atlanta Via Previous Company – A number of talented people moved to Atlanta for a job and started their entrepreneurial journey after they called the city home. This is a very common route.

    Whether it’s happenstance or a concerted decision to choose Atlanta for business reasons, there’s a mid-sized entrepreneurial community here that’s growing fast. Now, we need to spread the story and let others know to ChooseATL.

    What else? What are some other reasons entrepreneurs start their company in Atlanta?

  • Why Not More Startup Success Stories

    Last week I was talking to an entrepreneur that had sold his company and was starting to do some angel investing. I cautioned him that angel investing should be viewed as charity and that the vast majority of angel investors don’t make any money, even if they invest in a reasonably large number of startups (> 20). Angel investing is fun and stimulating, but outside limited markets and exclusive deal flow, isn’t a way to make decent returns, let alone beat the public markets.

    After hearing this, he asked why we don’t have more startup success stories. Here are a few thoughts:

    • Low OddsLess than .02% of venture-backed startups ever sell for $100 million or more. This is for startups that raise institutional capital, which has a bar that’s 100x higher than raising angel capital, and even then only 20 in 1,000 sell for a meaningful amount.
    • Competitive Markets – Markets are brutally competitive. Every good idea already has 10 competitors easily findable on Google. Pricing, sales cycle, etc. are all impacted by competition.
    • Challenging Customer Acquisition – With so many vendors chasing the same number of potential customers, customer acquisition becomes more difficult and costly. The number one reason startups fail is that they run out of money and the second reason is that they can’t sign up customers in a scalable and profitable manner. Customer acquisition is challenging.

    What’s the solution to more startup successes? More startups. More tries. More entrepreneurs taking a chance. The goal: more startups with 10 unaffiliated customers. More micro success stories leads to more modest success stories. More modest success stories leads to more major success stories.

    To have more startup success stories we need to start with many more startups.

    What else? What are some more thoughts are why there aren’t more startup success stories?

  • Beware Edge Case Optimization

    Early last month an entrepreneur was taking me through one of his startup challenges. After listening for a few minutes, it was clear that he was optimizing too much for an edge case — a scenario that happens infrequently — and not optimizing for the greater good. Entrepreneurs are known to spend 10 years of their life trying to solve a problem that’ll save them 10 minutes.

    Here are a few questions to ask regarding potential edge case optimization:

    • How does this work help the mission of the business?
    • Does this apply to the majority of our best-fit customers?
    • Where else could our time be spent?
    • What makes this edge case so important?

    Beware edge case optimization. Entrepreneurs love to innovate, but need to do it where it counts.

    What else? What are some more thoughts on edge case optimization?

  • The Slow Startup Movement – Questions

    After writing the post on The Slow Startup Movement last month, a number of people have reached out and expressed their support and interest in the idea. While startups are scalable, growth-oriented companies, many founders and team members want a sustainable work/life blend. With the slow startup movement, there’s an opportunity to develop a common language and share ideas to help like-minded entrepreneurs in pursuit of startup success and a life outside the startup as well.

    Here are a few slow startup movement questions for entrepreneurs to consider:

    • How do I run my business now? How do I want to run it?
    • What’s my peer group value now? What do I want out of a peer group?
    • What path am I on now? What path do I want to be on?
    • If I could change anything and make my journey more intentional, what would I change?
    • What am I working towards? What are my long-term and short-term goals?

    At its core, the slow startup movement is about being more thoughtful in the startup journey and blending it with the overall journey.

    What else? What are some more slow startup movement questions to consider?

  • Upwork the Tedious Tasks

    Recently an entrepreneur was looking for ideas for a virtual assistant to help with several projects. After asking a few questions, it became clear that using Upwork for freelancers was a quicker, more efficient route. Instead of hiring a person with general skills for a set number of hours per week, hire specialists per project.

    Here are a few common outsourcing projects for entrepreneurs:

    • Data entry / list building – Build a list of target contacts
    • Copywriting – Capture your ideas and transform them into content
    • Editing – Take your content and polish it
    • General help – Offload the basics that are better done elsewhere

    Entrepreneurs would do well to outsource the non-core tasks and use a freelancer marketplace like Upwork.

    What else? What are some more tasks entrepreneurs should outsource?

  • Reduce the 10-Year Vision to a 12-Month Outcome

    Entrepreneurs love to think big and brainstorm different what-if scenarios. Only, the big idea is often too broad and unattainable without meaningful incremental progress in a much shorter timeframe. Meaning, results are needed in the next 12 months to continue the pursuit of the 10-year vision.

    Think about Tesla starting with an expensive electric sports car to prove the concept. Then an expensive sedan followed by a crossover. Only after those successes was a mainstream, mid-priced sedan possible.

    Think about Uber starting as a high-end black car service in one city. Once that worked they added ridesharing and launching hundreds of cities. Now, Uber has expanded to food delivery and more.

    Think big but start small. Take the 10-year vision and reduce it to a 12-month outcome with sufficient progress to continue.

    What else? What are some more thoughts on the idea that the big vision needs incremental progress?

  • Getting Rejected

    Back in 2008 Pardot was just starting to get off the ground with a few hundred thousand in recurring revenue and the makings of a big market. Excitedly, I applied to be a “member company” at a local startup organization by filling out an online application and trying to meet with people. No one would meet with me. We weren’t “the right type of company” and didn’t get accepted into the program.

    Rejected.

    Completely rejected.

    I put my head down and went back to work. We didn’t need the blessing of another organization for us to be successful. With a strong locus of control we followed Andre Agassi’s mantra “control what you can control” and continued plodding along. Ultimately, the business was successful and we didn’t need validation from something else.

    Getting rejected is an awful feeling but it didn’t stop us from realizing our vision.