Category: Entrepreneurship

  • Notes from the Zendesk S-1 IPO Filing

    Zendesk, one of the hottest and fastest growing Software-as-a-Service (SaaS) companies just filed their S-1 to go public. Zendesk makes help desk software for support teams to interface with customers in an efficient manner. Zendesk started at the same time as Pardot back in 2007, so I have a sense of nostalgia watching our respective companies grow up at the same time as a class of second-generation SaaS companies providing broad-based solutions for a specific market.

    Here are a few notes from the Zendesk S-1 IPO filing:

    • Over 40,000 customer accounts (pg. 1)
    • Zendesk approach (pg. 3)
      Beautifully Simple
      Omni-Channel and Contextual
      Affordable
      Natively Mobile
      Cloud-Based Architecture
      Open Platform
      Proactive Engagement
      Strategic Analytics
    • Revenue (pg. 9)
      2011 – $15.6M
      2012 – $38.2M
      2013 – $72M
    • Losses (pg. 9)
      2011 – $7.2M
      2012 – $24.4M
      2013 – $22.6M
    • 473 employees (pg. 13)
    • Has experienced several security breaches including one in February 2013 where three accounts were compromised and personal information was stolen (pg. 15)
    • Owes $23.8M on their line of credit (pg. 34)
    • Three things that successful businesses do well (pg. 42)
      – Have great products
      – Care for your customers
      – Attract a great team
    • Acquired Zopim, a live chat company, for the purchase price of approximately $15.9 million (pg. 69)
    • Equity ownership (pg. 119)
      Co-founder/CEO – 7.1%
      Co-founder/CPO – 7.2%
      Charles River Ventures – 24.5%
      Benchmark Capital – 18.7%
      Matrix Partners – 8.8%

    Zendesk, with over $100 million in annual recurring revenue and an amazing growth rate, will do extremely well in the public markets. Ultimately, I expect Zendesk and HubSpot to merge in the future and take Salesforce.com head-on as the second-generation cloud platform of record for businesses.

    What else? What are some other thoughts on the Zendesk IPO filing?

  • Dragon Army Launches Robots Love Ice Cream on iOS

    Last summer Jeff Hilimire and I were talking at a Junior Achievement fundraiser about what was next on the horizon for him. After going back and forth on a few ideas, we decided on building a mobile game studio and tapping into the awesome game talent in Atlanta. We both loved mobile games and had a history of playing video games as kids. Well, I’m excited to announce that the first game from Dragon Army is live on the App Store: Robots Love Ice Cream.

    Robots Love Ice Cream

    The game is a modern take on Space Invaders and Defender with great graphics, gameplay, and fun. Check out Robots Love Ice Cream on the App Store now and look for an Android version here in a few weeks.

    What else? What are your thoughts on mobile games and the first title from Dragon Army?

  • Make the ‘Ask’ at the End of a Presentation

    Earlier today we had a great “Show and Tell” event at the Atlanta Tech Village where four entrepreneurs gave a five minute update on their startup followed by five minutes of Q&A:

    The five minute updates ranged from personal stories to sales videos to product demos. With an audience of fellow Villagers, there was an opportunity to make an ‘ask’ — that is, to get help from the community. Whether it’s names of relevant mentors, introductions to potential prospects, or something else, a group of people always can help. Only, most people don’t make an ‘ask’ when presented with an opportunity.

    My advice: make the ‘ask’ at the end of a presentation.

    What else? What are some other thoughts on making the ‘ask’ at the end of a presentation?

  • Lack of Liquidity With Angel Investing

    A common adage in angel investing is “invest an amount that you don’t care about losing.” Now, it isn’t that you want to lose any money as cash is cash, whether it’s $10,000 or $100,000. Yes, angel investing is risky, but there’s also no liquidity for an extended period of time, if ever. So, if you’re going to invest $25,000 into a startup, it isn’t like putting $25,000 into the stock market where if you change your mind you can take the money out at the prevailing price.

    No, once the money is invested, not only is there no timeline to be able to get it back, you also have to put in more money to maintain your ownership position, assuming pro-rata rights (I’ve always heard that you should save $3 in reserve for every $1 you invest). Once you’ve invested in the startup, it’s truly like the money is gone, and the lack of liquidity is the main culprit.

    While lack of liquidity is a big challenge, angel investing is much more interesting and rewarding than making traditional investments in places like the stock market. The opportunity to help entrepreneurs change the world, develop a mentor/mentee relationship, and invest in the next generation of leaders provides its own value. Access to cash matters but there are intangibles that are difficult to measure.

    The next time you think about making an angel investment, remember the lack of liquidity challenge and make sure that the money isn’t needed for a long, long period of time.

    What else? What are some other thoughts on lack of liquidity with angel investing?

  • Excitement of Kicking Off a New Project

    As an entrepreneur, one of the most exciting things to do is to kick off a new project. Now, many entrepreneurs aren’t the best at finishing all projects (looking at myself, guilty as charged), but starting new initiatives comes naturally. One important entrepreneurial trait is being able to see and appreciate what will be achieved in the future, even when others around you have a hard time seeing the potential.

    Here are a few thoughts on kicking off a new project:

    • New projects often involve other people, so it’s critical to be able to inspire others around you (sometimes it isn’t inspiration but just wearing them down so much that they’re ready to give it a try)
    • Details do matter and someone has to manage them (it takes all types of people to succeed)
    • Bring in the experts with complementary strengths (going alone is terribly difficult)
    • Continue to talk about the potential and remind everyone what’s on the horizon

    Kicking off a new project is exciting for entrepreneurs due to the internal spirit and energy for trying new things. Take the passion and channel it to the necessary team members to see things through to completion.

    What else? What are some other thoughts on entrepreneurs and new projects?

  • Growth-Oriented Entrepreneur Required

    Earlier today I was talking to a serial entrepreneur about patterns of success he’s seen in other entrepreneurs. His assertion: every startup needs to have a growth-oriented entrepreneur on the team. Growth, often synonymous with sales, is about moving the business forward in a revenue-focused manner. There are many smart, hard-working entrepreneurs out there that haven’t achieved success, and, in general, they focus too much attention on non-revenue generating parts of the business. Sales and marketing is a critical part of success and most entrepreneurs don’t figure it out.

    Here are a few thoughts on the need for a growth-oriented entrepreneur:

    • Growth isn’t purely about selling, but having someone that can sell absolutely helps
    • Revenue can come from direct and indirect sales, partnerships, etc — the key is that someone is passionate about it
    • If something can’t be sold, or the market isn’t ready, a growth-oriented entrepreneur is going to find an opportunity that does exist
    • Some of the best cofounder complements come when one is growth-oriented and the other is product-oriented

    As a community, we need to be talking more about customers and less about cool features. Nothing happens until something is sold. Make sure a growth-oriented entrepreneur is on the team.

    What else? What are some other thoughts on the idea that a growth-oriented entrepreneur is required?

  • Employee Equity Value at Time of Exit

    Joelle Fox asked a question earlier today about reasonable expectations for the amount of money a startup employee might make at time of exit based on their equity or stock options:

    https://twitter.com/joellefox7/status/451436670198759424

    Of course, there’s no exact answer, but there are several good examples to talk through. Generally, when talking about equity for startup employees, I like to set expectations that if we do well, this will pay for a nice new car (e.g. $40k). If we do great, it’ll pay for a new house (e.g. $400k), and if it’s a once-a-decade company, it’ll pay for a new life (e.g. $4M). The reality is that most of time the equity isn’t worth anything because the startup goes out of business or doesn’t sell for an amount that’s greater than the amount of money invested.

    Typical equity grants in a startup are in the .1 – 1% range, assuming fewer than 10 employees and some funding. In the example above with the new car, house, and life, if you assume .4% fully diluted ownership of the business, the company would have to sell for $10M, $100M, and $1B to achieve those results. Very few startups ever sell for $100M or more, so the common outcome, assuming there’s any success at all, is in the new car range (e.g. .2% and sell for $30M, results in $60k for the equity).

    So, equity should be viewed as icing on the cake and the salary and benefits should be the main financial compensation. Of course, there are stories of winning the lottery, and it’s definitely possible to hit it big in a startup, but that shouldn’t be the main driver.

    What else? What are some other thoughts on employee equity value at time of exit?

  • Time to Wow

    David Skok has a great new article up on his blog titled Growth Hacking Free Trials: Time to Wow! is the key to success. The idea is that whenever a startup has a free trial, the most important thing is getting the prospect to use enough of the product that they achieve a sense of satisfaction and level of success so that they come back. Now, this doesn’t mean they have to use every feature. What it does mean is that there’s often a critical module or function that provides a tremendous amount of value, and once the lead successfully uses it, the chance of converting into a customer goes up considerably.

    Here are five questions David asks:

    • How long does it takes to get to Wow!? (Time to Wow!)
    • What is the drop out rate of trial users on their way to Wow!?
    • Is the Wow! moment clear and strong enough?
    • Are different buyers interested in seeing different Wow! moments? (This is often the case in a product that has several modules.)
    • Are we providing the buyer with clear guidance on how to get to Wow!?

    Everyone in the business of signing up and converting prospects would do well to go read David Skok’s post.

    What else? What are some other thoughts on time to wow for products?

  • Get 10 Paying Customers and Let’s Talk

    Last week an entrepreneur approached me after an event and said he wanted to get together and talk about his business idea. Having experienced a similar encounter many times before, I knew the next question to ask: how many paying customers do you have? Now, I’m not trying to make a statement that I know he likely doesn’t have any paying customers (he didn’t), rather I’m trying to focus the conversation towards an area that I can add real value.

    See, I’m almost certainly not his ideal customer and I don’t think he’s looking to do customer discovery with me. Entrepreneurs want validation and positive reinforcement from anyone, even if that person isn’t relevant to the target market. I want to help, I really do. With so much great content online about customer discovery and the cost to build a minimum viable product so low, the bar is higher now.

    For entrepreneurs requesting a meeting, requiring a one page strategic plan in advance makes for a much more efficient conversation. Taking it further, requiring a one page strategic plan and at least 10 paying customers really applies a strong filter and results in even better conversations.

    What else? What are your thoughts on the idea of asking for at least having 10 paying customers before meeting?

  • 5 Things Entrepreneurs Should Do Every Month

    Over time, I’ve found that having a rhythm and process actually makes things easier. Similar to the old adage that it’s important to set aside aside time for thinking and personal reflecting, I also believe it’s important to set aside time to work on the business.

    Here are five things entrepreneurs should do every month:

    1. Review and update the Simplified One Page Strategic Plan
    2. Walk through the key metrics in the SaaS Metrics dashboard
    3. Facilitate a monthly strategic dinner or meeting with the senior team (most important once the startup has at least 15 people)
    4. Meet with one advisor or mentor and walk through the most important issues at hand
    5. Attend an EO/YPO forum with a group of like-minded peers

    Entrepreneurs would do well to find a monthly rhythm that empowers more strategic thinking and analysis. After running the process for several months it’ll begin to feel like a habit and commonplace.

    What else? What are some other things entrepreneurs should do every month?