Blog

  • Questions to Develop the Ideal Customer Profile

    One of the terms I hear a fair amount from entrepreneurs is Ideal Custom Profile, commonly shortened to ICP. ICP, as it sounds, is a way to hone in on your desired customer by describing as many elements and attributes as possible. When I ask an entrepreneur about their target customer, and the response is vague, I know that they haven’t developed a strong ICP.

    Here are a few questions to help develop the ideal customer profile:

    • What’s the typical company size and geography?
    • What’s the target job title?
    • How much money should they already spend on a related element?
    • What’s the required technology stack?
    • What are some other defining characteristics?

    For last couple years before the Pardot acquisition, we defined our ICP as follows:

    • Company or division with 20 – 200 employees of which 5 – 50 are in sales and marketing
    • At least one full-time in-house marketing manager
    • Already run an email marketing newsletter program and purchase Google AdWords for lead generation
    • Job title of Marketing Manager, Marketing Director, or VP of Marketing

    Build an initial ICP, socialize it with team members, and continuously iterate on it. The better the ICP, the higher the close rate.

    What else? What are some more questions to develop the ideal customer profile?

  • Video of the Week: Mark Roberge – The Sales Acceleration Formula

    Sales, sales, sales. It’s so critical to fast-growing startups yet so foreign to most first-time entrepreneurs. For our video of the week, watch Mark Roberge talk about The Sales Acceleration Formula. Enjoy!

    From YouTube: Mark Roberge, Chief Revenue Officer of HubSpot, visited Google’s office in Cambridge, MA to discuss his book, “The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million”.

    Mark Roberge served as HubSpot’s SVP of Worldwide Sales and Services from 2007 to 2013, during which time he increased revenue over 6,000% and expanded the team from 1 to 450 employees, using the methods he describes in the book

  • 2 Year Growth of 2 Pre-IPO Atlanta Startups

    Continuing with yesterday’s post on Atlanta Companies on the 2016 Inc. 500, there are two tech startups that really standout: Kabbage and Cardlytics. Both are financial tech (FinTech) companies that are growing super fast. Here’s a bit about each and their revenues for the last two years:

    Kabbage – Small business lending based on alternative data sources to evaluate credit worthiness (e.g. checks your eBay ratings, Amazon ratings, UPS shipment volume, and QuickBooks statements to determine a loan amount). Here’s Kabbage’s revenue for the last two years as published in the Inc. 500:

    • 2016 – $97.4 million
    • 2015 – $40.1 million

    Cardlytics – Aggregates data from 1,500 financial institutions to run online and mobile banking rewards programs (think anonymized purchase data from consumers that’s used to serve up relevant offers). Here’s Cardlytics revenue for the last two years as published in the Inc. 500:

    • 2016 – $77.6 million
    • 2015 – $53.4 million

    Based on the scale of the business and growth of revenue, both of these companies would be in pre-IPO territory. Often, $100 million in revenue is the magic mark to go public and both should pass that this year. Congrats to both companies on the great growth and here’s to their continued success.

    What else? What are some more thoughts on Kabbage and Cardlytics?

  • Atlanta Companies on the 2016 Inc. 500

    The 2016 Inc. 500 just came out and it’s great to see 30 companies from Atlanta on the list (up from 28 last year). Here are the Atlanta companies on the 2016 Inc. 500:

    • #5 Company.com, $33.3m
    • #19 Thrive Farmers, $23.1m
    • #42 Castle Medical, $49m
    • #44 MacStadium, $5.8m
    • #88 Futurewave Systems, $14.7m
    • #98 CATMEDIA, $17.4m
    • #99 ArrowCore Group, $4.7m
    • #107 CallRail, $6.2m
    • #183 Kabbage, $97.4m
    • #195 Global Lending Services, $70.6m
    • #240 AKESOgen, $8.9m
    • #260 Orion, $5.9m
    • #269 Synartis Health, $2.1m
    • #276 PSG Construction, $24.3m
    • #307 Aspirent Consulting, $6m
    • #328 GENERAL MATERIALS, $3.2m
    • #333 Karna, $14.9m
    • #339 OTR Capital, $11m
    • #354 Real Estate Expert Advisors, $1.6m
    • #356 Access Point Financial, $30.5m
    • #365 Assurity Staffing Group, $2.6m
    • #366 Cardlytics, $77.6m
    • #377 Social123, $2.7m
    • #389 Anteris Management Consulting, $4.2m
    • #390 ImagineAir, $2.8m
    • #407 Digital Enterprise, $5.1m
    • #415 Regulated Capital Consultants, $9.9m
    • #461 Nolan Transportation Group, $196.3m
    • #470 Totally Joined For Achieving Collaborative Techniques, $4.1m
    • #497 S2 IT Group, $3.7m

    Congratulations to all the winners of the 2016 Inc. 500!

  • Networking Questions When Looking for the Next Opportunity

    Recently I’ve had the chance to talk with two different entrepreneurs that have moved on from their ventures and are looking for the next opportunity. In each of the conversations we talked about what went well, what didn’t go well, and general learnings. Then, we talked through a few different questions:

    • What’s your ideal role at the next company?
    • What size company? Seed stage? Early stage? Growth stage?
    • What verticals or trends interest you?
    • What’s your risk appetite regarding salary vs equity trade-off?
    • What companies in town interest you?
    • What else is important to know?
    • Who else should I meet with?

    Looking for a new opportunity? Use these simple questions to get the conversation going.

    What else? What are some other networking questions to use when looking for the next opportunity?

  • Sales Training

    As the startup progresses beyond product/market fit and finds a repeatable customer acquisition model, it becomes time to really scale out the sales team. As the sales team grows, one of the common tasks is to develop sales training. But wait, we’re just selling software, can it be that hard? Yes. There’s a huge difference between a sales rep that’s well trained and one that isn’t.

    Here are a few popular sales trainers:

    • Sandler Training – One of the largest and most well known sales training organizations.
    • salesOctane – Jim Ryerson did several training programs for our team at Pardot and is a master of his craft.
    • Jack Daly – Super high energy and compelling sales trainer. Highly recommended.

    Sales training is well worth the expense. When you can afford it, I’d recommend putting it in the budget and investing in sales team training.

    What else? What are some other sales training programs and instructors you recommend?

  • Ideas for Sports Venue Apps from the Braves App Challenge

    Tonight I had the opportunity to hear the pitches from the Braves App Challenge (think hackathon) at the Atlanta Tech Village. The goal was to reimagine the experience at the new Atlanta Braves stadium, SunTrust Park, complete with multi-terabit internet access.

    Here’s a brief synopsis of most of tonight’s ideas:

    • Stadium access driving direction app that takes your current location and all the potential ways to get to the different stadium entry points while optimizing for traffic (think Google Maps/Waze integration checking several different routes)
    • Stadium experience customization based on preferences like shade/sunny, first date/romantic, rowdy/noisy section, etc
    • Referral rewards app (e.g. tweet a picture with your Braves hat on in the stadium and get a free Coke)
    • Image overlay app where you can swap out the text or plug in a Braves player digitally (think Snapchat filter)
    • Meet like-minded people in stadium and make new relationships
    • Virtual trading cards where you can only get certain ones by attending games (think Pokémon Go but for digital baseball cards)

    Congratulations to the winner Mixle:

    Thanks to all the teams that entered and the Braves for sponsoring the event.

    What else? What are some more ideas for sports venue apps?

  • How Much is Enough

     

    From a sign on the wall at a Jimmy John’s comes a great little tale titled How Much Is Enough:

    The American investment banker was at the pier of a small coastal Mexican village when a small boat with just one fisherman docked. Inside the small boat were several large fin tuna. The American complimented the Mexican on the quality of his fish and asked how long it took to catch them.

    The Mexican replied, “only a little while.”

    The American then asked why he didn’t stay out longer and catch more fish?

    The Mexican said he had enough to support his family’s immediate needs.

    The American then asked, “but what do you do with the rest of your time?”

    The Mexican fisherman said, “I sleep late, fish a little, play with my children, take siesta with my wife, Maria, stroll into the village each evening where I sip wine and play guitar with my amigos, I have a full and busy life.”

    The American scoffed, “I am a Harvard MBA and could help you. You should spend more time fishing and with the proceeds, buy a bigger boat, and with the proceeds from the bigger boat you could buy several boats. Eventually, you would have a fleet of fishing boats. Instead of selling your catch to a middleman you would sell directly to the processor, eventually opening your own cannery. You would control the product, processing and distribution. You would need to leave this small coastal fishing village and move to Mexico City, then LA and eventually NYC where you will run your expanding enterprise.”

    The Mexican fisherman asked, “But, how long will this take?”

    To which the American replied, “15-20 years.”

    “But what then?”

    The American laughed and said that’s the best part. “When the time is right you would announce an IPO and sell your company stock to the public and become very rich, you would make millions.”

    “Millions?” asked the fisherman, “Then what?”

    The American said, “Then you would retire. Move to a small coastal fishing village where you would sleep late, fish a little, play with your kids, take siesta with your wife, stroll to the village in the evening, sip wine and play your guitar with your amigos!”

    (Author Unknown)

  • Video of the Week: Patrick Lencioni – The Four Traits of Healthy Teams

    Patrick Lencioni, one of my favorite authors, talks about The Four Traits of Healthy Teams in our video of the week. Enjoy!

    From YouTube: IESE Prof. Marta Elvira recently spoke with Patrick Lencioni, an expert on building teams and healthy organizations, at the World Business Forum in New York. In their discussion, Lencioni points out that healthy teams have the following four characteristics in common: 1) cohesive leadership 2) intellectual vibrance 3) the ability to communicate clearly and 4) structure, without being overly bureaucratic.

  • 6 Funding Questions from a First-Time Entrepreneur

    Recently an entrepreneur reached out asking for help around raising money for his startup. I obliged and requested a list of questions. Here are the questions and my answers:

    1. What is the deal structure normally put in place?
      Investors typically want preferred equity where they get their money back first in the event of a sale along with protective provisions (more on common vs preferred stocklearning startup investor speak, and the current market for liquidity preferences and dividends).
    2. How much equity should we expect to give up?
      Startups typically sell between 20 and 35% of the company in each funding round (I’m a fan of selling less and minimizing dilution). Also, you’re selling an asset, not giving it up.
    3. What are acceptable funding targets in this day and age (it’s a B2C social app)?
      There’s very little appetite for consumers apps unless they have traction. On the consumer side, investors want to see at least 100,000 active users (see five categories of initial traction milestones for startups). If you raise money, it’ll be from friends and family that believe in you, not your idea.
    4. How much influence do investors have over the product or is that still pretty much ours?
      None. Investors will offer up advice but have no influence.
    5. Is there care and feeding of investors involved, and what form does that take – a newsletter/group email about progress, etc.?
      Yes, you’re potentially taking large sums of money from people. They should be updated at least monthly on your progress via email and a few times per year via a meeting.
    6. Is there anything I should be looking out for in terms of red flags in deal structures or people?
      Yes, understand what’s common in a term sheet and what’s not. Stay away from the uncommon stuff. On the people front, check references and only do business with people that you like working with and see a long-term future of collaboration.

    Raising money is a serious endeavor. Treat fundraising like an important milestone and learn as much as you can about it. Read Both Sides of the Table, Venture Hacks, and The Macro.

    What else? What other advice do you have for a first-time entrepreneur raising money?