Blog

  • Reported Startup Valuations are the Post-Money Amount

    Several months ago I was talking to an entrepreneur that was out raising a Series A round. WIth over $1 million in annual recurring revenue, the prospects of raising money were good. Only, the entrepreneur was referencing revenue multiples from other startups that had published revenues and valuations without subtracting the amount of money raised from the valuation (e.g. Buffer had $4.6M in ARR and raised money at a $60M post-money valuation). When talking about valuation multiples, it’s important to separate the amount raised from the reported valuation to understand the actual revenue multiple.

    Here’s an example:

    • Startup has $2M in annual recurring revenue
    • Startup raises $5M and has a published valuation of $20M
    • Startup didn’t raise money at 10x recurring revenue, rather the startup raised money at 7.5x recurring revenue as the pre-money valuation ($15M) and then $5M of capital was added to the business for a post-money valuation of $20M

    When reading about revenue and valuations, it’s important to back out the amount of capital raised to get the actual revenue multiple.

    What else? What are some more thoughts on reported startup valuations being the post-money amount?

  • The SOP Continuum

    One of the reasons startups are able to beat large incumbents is that they can move faster and stay closer to the customer. Only, as the startup grows, more process and bureaucracy is introduced as people specialize in smaller and smaller functions. I like to think of this as the SOP Continuum:

    Seat Of Pants (SOP) <———-> Standard Operating Procedure (SOP)

    • Seat Of Pants – Everything is done on the fly. Nothing is documented. Action is fast but quality and consistency can suffer.
    • Standard Operating Procedure – Everything has a process and documentation. Things are done as quickly as the plan allows and bottlenecks can be common. Consistency is high.

    Entrepreneurs would do well to pay attention to the SOP Continuum in their own companies and find the right balance based on the stage of the business.

    What else? What are some more thoughts on the SOP Continuum?

    Thanks to Karen from One Team Consulting for the idea.

  • 2 Most Important Lessons Learned as an Entrepreneur

    Earlier today I was talking to several college students at the Atlanta Tech Village and one of the people asked “what’s the most important advice you have for these budding entrepreneurs?” Easy, I said, here are the most important lessons I want every entrepreneur to know:

    1. Stay Close to the Customer – Too many entrepreneurs fail by building a product without customer input from the beginning. The challenge of finding product/market fit is real, and even if you find it, you can lose it. Forever, it’s important for entrepreneurs to stay close to the customer.
    2. Culture is King – People like to debate what’s most important: shareholders, customers, or employees. The answer: employees. How do you attract and retain great people? Build a great culture.

    Yes, there are a number of other important lessons I’ve learned as an entrepreneur but these are easily the two most important. While these two ideas sound pretty straightforward, most entrepreneurs fail before they can appreciate them.

    What else? What are your two most important lessons learned as an entrepreneur?

  • Performance-Based Equity for Semi-Active Business Partners

    Over the years I’ve talked with at least three different entrepreneurs that have given away a large chunk of equity to a semi-active business partner (non co-founder) only to have the involvement not meet expectations. Now, I’m talking about a role similar to an advisor where the person will help out but doesn’t invest any cash and doesn’t have a committed number of hours per week in the business. Whenever I hear this I ask why they didn’t make it a performance-based equity plan and, naturally, I get a blank stare. A performance-based equity plan is just what it sounds like: equity vests when certain goals are achieved (e.g. when you deliver X million in deals, you get Y percent of the business).

    Here are a few thoughts on performance-based equity for semi-active business partners:

    • Never give away equity in a startup without expectations being clearly defined (this isn’t limited to semi-active business partners as it’s also applicable to advisors and consultants)
    • Always have a buy/sell agreement that defines what happens if someone leaves the business
    • Similar to a vesting schedule, provide a schedule for the performance-based equity such that once a milestone is met, more equity vests (e.g. achieve X and 1/3rd vests, achieve Y and the next 1/3rd vests, and achieve Z and the final 1/3rd vests)
    • Know that if the person doesn’t want the equity to vest based on performance, they aren’t likely to deliver (if they’re confident in the value they’ll add, they’ll agree to a plan)

    My recommendation: make equity performance-based before bringing on a semi-active business partner. If the partner delivers the value, everyone will be happy. If the partner isn’t able to deliver the value, the startup retains the equity.

    What else? What are some more thoughts on performance-based equity for semi-active business partners?

  • 5 Sales Tips for Seed Stage Startups

    After talking to many entrepreneurs, I’ve found that one of the co-founders (usually the CEO) sells the product to the first 25+ customers (ideally 10 Unaffiliated Customers). Once the startup raises money, or starts generating enough revenue, the most common next step is building out a sales team in search of a repeatable customer acquisition process (see tips going from product/market fit focused to customer acquisition focused). Here are five sales tips for seed stage startups:

    1. Decide if inside sales makes sense
    2. Build a sales playbook
    3. Develop an ideal customer profile
    4. Hire sales reps in pairs
    5. Follow Predictable Revenue using SalesLoft
    6. Bonus: Resist the temptation to hire a VP of Sales

    For entrepreneurs where sales comes naturally, this part is fun and exciting. For entrepreneurs less comfortable with sales, this part is incredibly hard. Regardless, use these five tips and increase the chance of sales success.

    What else? What are some more sales tips for seed stage startups?

  • Video of the Week: Godfather of SaaS Jason Lemkin

    In honor of the SaaStr annual conference, our video of the week is Jason Calacanis interviewing the Godfather of SaaS, Jason Lemkin. Enjoy!

    From YouTube: Jason sits down with the “Godfather of Saas,” Jason Lemkin, to discuss everything from the SaaS (software as a service) industry to angel investing criteria, from Lemkin’s current venture Saastr, to what the field has in store. We learn about the history of SaaS, why we owe a huge debt to Salesforce, and why so few enterprise customers “try before they buy.” The two Jasons further discuss Microsoft’s foray into SaaS, why “lockin” is a myth, the successes of — and differences — between Slack and HipChat, Lemkin’s SaaS investments (including Talkdesk, Algolia), why founders don’t make great VCs, Lemkin’s criteria for an investment (hint: the founder has to be better than him) and Lemkin’s advice on lifetime value to budding SaaS startups. Finally, the Jasons posit what would happen if Google or Microsoft came out with a free Slack competitor (protip: do not get arrogant about your engineers), the hurdles in monetizing a free product, why an acquisition might cost nothing for a big tech company, the mistake many companies made in 2008 and 2009, why choosing the celebrity investor isn’t always the best idea, the sheer volume of startups today — and much more.

  • SaaS Success in 84 Slides

    David Skok, serial entrepreneur and venture capitalist at Matrix Partners, has an excellent slide show he put together for the SaaStr conference titled The Key Drivers for SaaS Success.

    Here are the areas of his presentation:

    • An intro to SaaS metrics
    • Unit economics
    • LTV and churn: An in-depth look
    • Variable pricing axes
    • Months to recover CAC
    • The primary unit of growth: Sales
    • Understanding public SaaS companies

    http://www.slideshare.net/DavidSkok/the-key-drivers-for-saas-success

    Every tech entrepreneur would do well to study the The Key Drivers for SaaS Success slide deck and learn the business model.

  • 5 Lessons Learned from Appcelerator

    Jeff Haynie, co-founder and CEO of Appcelerator, just published a great post titled Five things I will do different for my next startup. Less than a month ago Jeff and his board sold Appcelerator to Axway (see Axway Acquires Mobile App Development Platform Appcelerator) after raising almost $90 million in capital. I got the chance to know Jeff when he first started Appcelerator almost 10 years ago. Early on, Appcelerator was like an AngularJS/EmberJS JavaScript platform and eventually pivoted into a cross-platform mobile app development platform (e.g. write code once and have an iPhone and Android app produced).

    Here are Jeff’s five lessons learned:

    • Monetize earlier
    • Scale slower
    • Burn less
    • Automate and outsource everything
    • Measure everything

    Go read Jeff’s Five things I will do different for my next startup post and learn from his experiences.

  • Balance Quantity Metrics with Quality Metrics

    As a follow-up to 2 Metrics Startups Need to Start Tracking, the idea of measuring employee satisfaction and customer satisfaction fits in well with a section from Andy Grove’s book High Output Management. In the book he says:

    Indicators tend to direct your attention toward what they are monitoring…So because indicators direct one’s activities, you should guard against overreacting. This you can do by pairing indicators, so that together both effect and counter-effect are measured.

    The idea is that if there’s too much emphasis on purely quantitative metrics then people will optimize for that and hurt quality. Intuitively, this makes sense as we’ve all seen when the push for one thing reduces the quality of another (e.g. focusing exclusively on signing a large number of customers only to find that some didn’t meet the ideal customer profile and churned quickly).

    Whenever designing goals and their corresponding metrics, always keep in mind the balance between quantity and quality, and find pairing indicators.

    What else? What are some more thoughts on the idea of balancing quantity metrics with quality metrics?

  • Simplified One Page Strategic Plan as a Starting Point For Conversations

    After receiving another Simplified One Page Strategic Plan as a requirement prior to meeting, I couldn’t help but think that asking for this document in advance of many types of meeting would serve all parties well. Often, the entrepreneur has a tactical thing or two that they want help with, yet there are bigger picture items that need to be addressed. When being able to see the full story in the one page strategic plan, the chance for a more meaningful conversation increases.

    Here are a few types of conversations where the one page strategic plan can really help:

    • Mentors / Advisors – What better way to provide accountability than to have all the goals with metrics right there? Mentors can better help entrepreneurs with more holistic information.
    • Team Members – When employees and other team members have the strategic plan, it helps align their actions and connect what they do on a day-to-day/week-to-week with the big company goals.
    • Potential Investors – Having the strategic plan helps investors understand the big picture direction as well as the most important high-level metrics.
    • Current Investors – Many angel investors don’t get regular updates from their portfolio companies, which seems crazy but is true. Entrepreneurs would do well to share an updated strategic plan monthly with their investors and have it as a starting point for regular in-person conversations.

    The Simplified One Page Strategic Plan is a great starting point for many types of conversations and should be employed by entrepreneurs that want more accountability and alignment with everyone that helps.

    What else? What are some more types of conversations that would benefit from having a strategic plan present at the meeting?